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Commercial & Contract Management Group
National Distribution Centre
Admin / Logistics / Specialist Equipment Clerk
The Ministry of Justice (MoJ) National Distribution Centre is a business critical site which primarily provides warehousing and distribution services and specialist and professional support to:Public Sector Prison Industries (PSPI) in support of its role in providing purposeful activity to help prisoners gain skills, qualifications and work experience to improve their employment prospects on release.National Offender Management Service (NOMS) in its role to provide offender management services in the community and in custody ensuring best value for money from public resources.Commercial and Contract Management Directorate (CCMD) in delivering expert commercial support and advice to the Ministry of Justice (MoJ) and its business areas.
We achieve this by:Managing and operating a 12,000 M2 (127,000 sq. ft.), 13 metre high bay 16,500 pallet space distribution hub with a team of forklift truck operators, order pickers and other warehouse staff, using a fleet of specialised forklift trucks and other handling equipment.Storing and delivering a range of 3,200 internally manufactured and commercially bought products, ranging from prisoners’ personal possessions to stationery, cell and office furniture, prisoner clothing and footwear, Staff clothing and footwear, and raw materials & components for prison workshops.Providing a monthly, fortnightly, weekly, twice-weekly, scheduled delivery and collection service, and reactive 3-day and next day deliveries to all Public Sector Prisons, some Private Sector Prisons, and other partners and stakeholders, using a team of logistics and transport staff and drivers, a fleet of heavy goods vehicles with demountable vehicle bodies, light vans and a contracted parcel and pallet carrier/courier service.Providing added value services such as product returns/exchange, re-labelling, re-packaging, cross docking, and disposal of surplus and obsolete items on request.Reacting to urgent and emergency situations as they arise, in an appropriate way, based on immediate need.
Customer and Supplier BaseThe number of public and private sector prisons is 136Average prison population is currently around 84,000 prisoners.The average value of stock held in the distribution hub is £12m with an annual turnover of around £24m.There are around 60 manufacturing prisons that produce goods for consumption internally and for sale externally, and approximately 15-20 external suppliers who deliver goods directly to us from as far-a-field as Bangladesh and China.
Our two key performance targets are to achieve 99% order picking accuracy and 97.5% of scheduled deliveries on time.
This post has no line management responsibility and reports directly to the Logistics Team Leader.
Responsible for but not restricted to:Day-to-day administrative support to ensure that key performance targets and daily, weekly and monthly service levels are met and exceeded.Liaison with other office staff, Team Leaders and Management as required.Working quickly and to strict daily deadlines, ensuring that all tasks are completed as instructed and allocated.
The job holder will need to be flexible and respond to the needs of the business, working in other departments when requested, including additional hours (if required) and supporting other departments when and where necessary.
The job holder will require basic IT and office knowledge/skills to carry out the duties and responsibilities of the post and will be required to undertake specific training in these and other task as necessary from time to time.
It is important to note that this post will include some manual work and will sometimes involve repetitive light to medium lifting, including bending and some kneeling.
The NDC Branston offers employment and training opportunities to serving offenders, therefore appropriately risk managed contact with prisoners may be expected.
Responsibilities, Activities & Duties
The duties, activities and responsibilities listed below are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary, where appropriate training and instruction, if necessary, has been provided.
Service DeliveryPlan and coordinate workload in conjunction with your Team Leader.Working quickly and to strict daily deadlines, ensuring that all tasks are completed as instructed and allocated.All work activities to be performed to the highest possible standards.Respond to issues raised by other Admin / Logistics staff, Team Leaders and Managers.Communicate with the Warehouse staff, Team Leaders and Managers as necessary to fulfil the requirements of the role.Achieve highest levels of quality, service and, customer service & satisfaction, through excellence in all areas of responsibility.Monitor transactional activity and ensure all paperwork, such as purchase orders, delivery notes, picking sheets, transport records, etc, is completed, checked and forwarded where necessary, ensuring any files, records and, correspondence are saved and stored appropriately.Monitor and record transactional activity of life saving equipment. Record movement of RFiD Tag and ensure all paperwork is available for visits to and from Hubs, establishment and Semmco.Will be required to provide occasional cover for the following roles:Routing ClerkOrder Process Clerk
Performance measurementTimely completion of all performance monitoring returns.
Health, Safety and WelfareRespond to identified hazards. Support the Health and Safety Manager in creating a safe working environment for staff, visitors and contractors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments (RA) are followed, and by reporting any incidents to the Health and Safety Manager.Maintain excellent levels of housekeeping in your own area of responsibility.
Skills, Knowledge & ExperienceAbility to plan and manage workload, to work under pressure and to tight deadlines.Good literacy and numeracy skillsAbility to prioritise workload and to share information with others as necessary.Good communicator with good people and organisational skills.Be adaptable and flexible and have an energetic ‘can do’ attitude.Experience of office based operations.Good IT skills, Microsoft office, Excel and familiarity with the use of Warehouse Management Software is desirable.Previous administration / customer service operations experience including data entry is desirable.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. The following training is mandatory for all Ministry of Justice employees:Responsible for InformationGovernment Security ClassificationsEquality & Diversity EssentialsHealth and Safety AwarenessFire Awareness
In addition the following training is mandatory for all administrative staffManual Handling
We will try and deliver as much training as possible to you ‘in-house’ at the NDC. When this is not possible you will be expected to travel to the training venue yourself and claim some or all of your extra costs in accordance with the rules set out in the Ministry of Justice Travel and Subsistence (T&S) Policy and guidance.