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Job at The Ministry of Justice in Salford, Greater Manchester
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832 jobs at The Ministry of Justice

Senior Administrative Officer - HMP Bullingdon & HMP Winchester £23,174 - £28,200 per year in Bicester, Oxfordshire
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Finance Administrative Officer-Income and Cash £20,965 - £21,488 per year in Greater London, SW1H 9EA, England
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Administrative Officer (CCMCC)

Job at The Ministry of Justice in Salford, Greater Manchester

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Background

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty’s Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the post holder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

Key responsibilities

Administration

Creating and updating records on in-house computer system and data input.Producing court/tribunal documentsPreparing papers and files for court, tribunals, hearings and meetings.General photocopying and filing.Post opening duties, and preparation of papers for onward despatch to court users including customers and local courts.

Drafting

Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations

Providing written and/or verbal support to court customersContacting relevant parties, serving court documents, executing a range of enforcement processesTo work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productiveTo work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projectsTo undertake ad hoc roles both within the band and not band specific (Change Agents; Health and Safety Committee members; Staff Forums)

Processing casework

Including standard documentation and information, court orders, claims, and feesSecurely take customer payment of fees through EPDQResulting courts accurately, interpreting accurately the information required on a court fileTo work to workload targets in terms of throughput and accuracy

Checking and verifying

Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.Ensuring compliance and administration documentation meet quality standards.Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information

For returns, results, accounts, statements, warrants, statistical analysis, reports etc.Work may require interpretation of source materials, preparation of bundles, chasing.Role holders will need to modify and adjust information and make decisions to allow work to be completed.Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required

Undertaking calculations

Produce basic statistical analysis reports and where required, process financial information.Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, information gathering and running straightforward reports.

Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

Communicate and work with the Judiciary (Judges/Legal Advisors), Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers adopting the Human Voice of Justice.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Success Profiles

The Civil Service recruits using Success Profile framework. During the interview process you will be assessed on behaviours. Behaviours are the actions and activities that people do which result in effective performance in a job. The Civil Service has defined a set of behaviours that, when demonstrated, are associated with job success. Civil Service Behaviours are specific to the grade level of the job role. The examples of the behaviours are designed to give an overview of what is expected of individuals at each level. There is no expectation that all individuals will need to demonstrate every part of each example to be successful.

We will assess you against these behaviours during the selection process:

Making effective decisions – Level 1Managing a quality service – Level 1Communicating and Influencing – Level 1Working together – Level 1

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

Face-to-face roles in HMCTS for example a court usherContact Centre roles in HMCTS for example call centre advisersProcessing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

ID 68302 Sectors:
in Salford, Greater Manchester, England
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Senior Administrative Officer - HMP Bullingdon & HMP Winchester £23,174 - £28,200 per year in Bicester, Oxfordshire
Senior Administrative Officer - London £23,174 - £28,200 per year in Greater London
Corporate Services - Administration Officer £18,713 - £22,507 per year in Manchester, Greater Manchester
Administrative Officer £20,965 - £21,488 per year in Leeds, West Yorkshire
Finance Administrative Officer-Income and Cash £20,965 - £21,488 per year in Greater London, SW1H 9EA, England
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