REQ ID: 113068 JOB TITLE: Business Change Specialist SALARY: £43,500 - £48,500 POSTING END DATE: 24/03/2023 LOCATION: Gaydon Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
The purpose of this role is to leadd the change management for new global digital customer experience products through change practices and communications.
WHAT TO EXPECT
Responsible for working with key stakeholders to carry out change impact analysis in support of planning all business change interventions required to facilitate successful digital delivery Responsible for leading process design and documentation required to implement business change. Responsible for the creation of relevant communications materials to all stakeholders impacted by business change Responsible for creating training plans for all impacted stakeholders and overseeing delivery of training Responsible for delivery of all other change requirements eg contractual changes, documentation of work instructions, GDPR compliance etc Responsible for liaising with key stakeholders to coordinate change building, testing and implementation Responsible for creating (and delivering) communications to prepare the wider JLR business and increase the reach of the DCX, Responsible for maintaining change tools and techniques, and upskilling the relevant chapters and communities in these Responsible for identifying and integrating change activity across the customer experience team – to create a seamless change journey for stakeholders Plays an active role in the change community across all areas of Commercial. Uses personal experience, networks and knowledge of external forums to add direct value to solution design, moving projects forward with focus and speed, ensuring quality, and evaluating alternatives
WHAT YOU'LL NEED
Experience of operating service support functions within an enterprise environment Experience of working within an agreed SLA framework and monitoring of associated KPIs Experience of managing multiple projects on time and to high quality Previous experience of strategy and transformation implementation Experience with business change tools and techniques, and deploying business change activity – including change impact assessment, process design, change plans, communication plans and training plans, with an agile mindset Understanding of digital commercial products – future and existing
SO WHY US?
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.
Jaguar Land Rover is committed to equal opportunity for all.