Case Progression Officer reference: 5881258812

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

About the Parole Board:

The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community. We do that with great care and public safety is our number one priority.

All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.

The Board is made up of about 120 secretariat staff based in our London Head Office and approximately 250 Members who make decisions on risk and hold hearings at prisons around the country.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.

About the role:

An opportunity has arisen within the Parole Board Operations team to become a Case Manager. The purpose of this role is to manage allocated cases ensuring all relevant stages of the parole process and other appropriate systems are completed within prescribed deadlines. You will work alongside colleagues and Team Leaders to provide to provide secretariat support to our members.

Person specification:

As a core component of the Case Management function at the Parole Board, the candidate must be able to plan their work in order to identify potential issues and address these before they become a problem. Be proactive in their approach and seek to resolve problems with minimal supervision. Be able to liaise and challenge stakeholders in order to deliver results. Be self-motivated and be able to manage setbacks to case progression.

Main Duties:

· Proactively manage Parole Board cases to ensure, timely case progression by making full use of the case management system as well as procedures and policies.

· Work with stakeholders and Parole Board members to ensure that reports are provided in a timely manner.

· Undertake regular reviews of the cases in your caseload to identify potential risks to an effective Parole oral hearing, anticipating any likely issues, working with stakeholders to resolve them prior to the oral hearing.

· Challenge blocks and delays to case progression and take responsibility for initiating solutions, involving others where necessary.

· Ensure that all parties are kept regularly up to date with the current progress in a case leading up to the oral hearing.

· Provide secretariat support to Members, progressing cases in your workload specifically to pre-empt, understand and support member needs and evidence requirements, for them to undertake effective decision making.

· Work well as part of a team to ensure that you support your colleagues; providing training and support where required, including covering for periods of absence in your team.

Experience required for the post:

Have a proficient level of IT including use of email, MS word

Behaviours

We'll assess you against these behaviours during the selection process:

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours and Strengths. At the sift stage, you will be assessed only against Behaviours.

Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.

Any persons successful in gaining an interview will need to bring in photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants offer being withdrawn.

If you are part of the Civil Service and are applying for a job in a non-departmental public body (NDPB) (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.