Client Manager reference: 988181400

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

POSITION SUMMARY

We are looking for an Account Management to work with our team at SGK on a 6 month fixed term contract

You must have strong previous experience of Brand packaging development.

The role will be based onsite at the client office, the successful candidate will be part of our packaging team within British American Tobacco.

This full time, demanding role, requires you to have proven presentation and communication skills, you must be able to illustrate your experience in cradle to grave project management in the FMCG sector.

Preferably you are already from either the retail / FMCG markets or print / packaging industry

JOB RESPONSIBILITIES

· Build and sustain a strong relationship with the Packaging Development team responsible for NGP Vype / VUSE / Glo Brands. Work as a liaison between the Packaging Development team and commercial / marketing categories.

· Work to establish Schawk as the artwork provider of choice, building key relationships across key depts. in BAT.

· To build a key relationship with the BAT Head of NGP Packaging

· Act as the Account Manager contact for the SGK team on site. Manage the day to day running of the account within your category ensuring that client needs are met.

· Work closely with client and give required support as necessary.

· Ensure that relationships are maintained with all other members of the client team and that any issues are resolved immediately.

· Hold weekly update meetings with the client to discuss project status across the business. Discuss any concerns with regards to volumes, category issues and delays with projects.

· Build relationships with all client contacts and hold weekly meetings to discuss project status ensuring that service levels from SGK teams are being maintained.

· Ensure that SGK is working efficiently with them to achieve the launch timescales.

· Assist new suppliers to grasp the client process by hosting supplier days at the studio and presenting at client conferences when requested.

· Keep abreast of trends in the retail market and how they may affect the client.

· Be commercially aware and responsive to client needs.

· Attend client and supplier studio tours as required.

· Assist the Account Manager with presentation of the artwork and repro process.

· Oversee high profile projects and corporate redesigns.

· Address critical path deadline delays with commercial categories when necessary. Manage all aspects of category expectations.

· Work with design studio to identify any ranges which could be developed using the ‘hero’ process to save cost.

· Own and be responsible for ensuring that all artwork projects are managed in a professional manner.

· Be able to run high profile projects and brand redesigns.

· Create and manage critical paths according to client launch schedule and knowledge of print lead times.

· Manage the approval of pack copies via the client system, including Legal.

· Manage the approval of design, photography, artwork and repro to ensure the design seal date is met.

· Ensure all ranges are travel tested and comply to protocol.

· Build a relationship with leading design studio contacts. Ensure that cutters are sent in a timely fashion.

· Arrange and attend design development and pre-production meetings with suppliers, printers, client, and pre-production technician. Ensure any concerns with the printability of the design are discussed. Arrange 3D Mock-ups when required through the SGK k Witham 3D rendering team.

· Manage the handover of approved design files from design agency ensuring correct cutters are supplied at the beginning of projects.

· Brief artwork using the SGK MIS. Ensure that briefs are accurate and communicated clearly. Target a <10% query rate.

· Upload artworks for approval using BAT systems.

· Work with the brand guardian and production manager to ensure that range reviews are carried out on all new designs.

· Arrange and chair artwork sign off meetings.

· Manage the artwork approval process. Gain agreement on an approved artwork to take forward to repro.

· Provide status report to client, Suppliers & Printers on a weekly basis, either 1:1 or via conference call.

· Work with pre-production department with regards to press passing requirements.

· Work with suppliers & printers to ensure printed samples are submitted after press runs for approval.

ADDITIONAL RESPONSIBILITIES

· Oversee the commercial aspects of the account with the support of the Account Services Director

· Maintain up to date knowledge of latest packaging developments and communicate findings with category personnel.

· Ensure that all clients invoicing is up to date. Monitor payment of category invoices and assist with invoice queries.

· Ensure there are no artworks on hold for more than 60 days.

· Assist with preparing data for commercial discussions as required.

· Provide a weekly volume forecast to the studio for all work in progress.

· Provide report on client historical spend data as required.

· Estimate project costs as requested

· Ensure accurate records are kept of recyclable packaging in each category.

· Provide ad-hoc reports as required

· Ensure all FO numbers are received and logged from and all invoicing is kept up to date

QUALIFICATIONS / REQUIREMENTS

· Strong organisational skills along with ability to multi task.

· Excellent communication skills both verbal and written.

· Good attention to detail.

· Flexible and hardworking.

· A team player, with an efficient and proactive approach.

· Smart appearance and professional attitude.

· Approachable and trustworthy.

· PC literate – Microsoft Office, Adobe Acrobat.

· Experience of industry web based briefing and approval systems.

· Knowledge of print or repro.

· Knowledge of design, retail, brand and packaging.

This is not an exhaustive list and you are required to be flexible in your approach to carrying out your duties that may change to reflect changes in the Company’s circumstances. The Company therefore reserves the right to vary the job description in consultation with you.

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