Client Onboarding and Regulatory Services - KYC Director

Job at Morgan Stanley in Glasgow, Glasgow City, G21

Client Onboarding and Regulatory Services - KYC Director Job Number: 3194994Posting Date: Dec 17, 2021Primary Location: Europe, Middle East, Africa-United Kingdom-United Kingdom-GlasgowEducation Level: Bachelor's DegreeJob: OtherEmployment Type: Full TimeJob Level: Director DescriptionMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets. Client Onboarding & Regulatory Services (CORS) is an Operations function within Institutional Securities Group Product Operations (ISGPO) and is responsible for regulatory client onboarding, refresh and screening. KYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business. The Refresh team is responsible for managing the refresh program across global jurisdictions. The team partners closely with Global Financial Crimes, Legal and Compliance, internal/external stakeholders to contribute to the success of the refresh program. Morgan Stanley is seeking a Director for Refresh Team in Glasgow. Responsibilities: - Understanding and implementation of KYC standards, guidelines, policies and procedures - Face off to multiple teams to resolve KYC exceptions and obtain approvals where necessary - Engage with multiple stakeholders to track exceptions and KYC completion - Review cases before handover to Non Market Risk for assessment - Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality) - Effectively address any issues that might be escalated by either internal or external clients - Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed. - Proactively highlight potential issues to management - Prioritize, track and consolidate escalations in an organized and concise manner - Identify root causes, understand connections and implications and evaluate alternatives - Drive process improvements and implement process changes as necessary - Interact with subject matter experts to develop FAQs and standard responses to common themed queries - Make decisions that are effective and well-grounded based on guidelines, policies, and insights - Be flexible, multi task and effectively manage priorities across the wider function - Act as an escalation point for client issues - troubleshoot cases and collaborate on solutions. - Represent the team at Working Groups and Steering Committee meetings, providing progress update - Create an effective and efficient team through continuous communication and timely feedback QualificationsQualifications:- College/University degree or equivalent with a business focus and relevant/proven experience- Relevant experience- AML, client onboarding, or client reference data experience desired- Experience with leading a new team with Subject Matter Expertise- Previous knowledge of case management or portfolio management preferred- Strong interpersonal and verbal/written communication skills- Leadership and oversight of the analyst/ associate members- Excellent interpersonal skills necessary to work effectively with colleagues and senior management- Strong relationship building skills to influence/negotiate desired outcomes- Ability to deep-dive and investigate issues to see a successful resolution- Experience with the build out and execution of a new team or procedures- Ability to identify risks and issues and successfully navigate through to completion- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment- Develop and lead a team that is responsive to dynamic organizational and operational changes- Proficient in MS Excel, PowerPoint and OutlookMorgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.Learn more about our culture and the opportunities for professional growth at Morgan Stanley in Glasgow on our LinkedIn page and Youtube channel.https://youtu.be/Ue0vNEImMyEBuild a career with impact. Apply today.Given the continued spread of COVID-19 (coronavirus), all interviews will be conducted by phone or virtual connection to protect our candidates and employees.

ID 35109 Sectors:
in Glasgow, Glasgow City, Scotland, G21

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