Get Job Alerts
straight to your inbox
Your daily Job Alert has been created and your search saved
By clicking Submit you agree to the Terms and conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy policy and you will recieve emails and communications about jobs and career related topics.
Job at Barclays in Douglas, South Lanarkshire Check similar jobs near me

293 jobs at Barclays

Specialist Customer Service Advisor By Agreement in Glasgow, Glasgow City
Customer Service Advisor - Manchester By Agreement in Manchester, Greater Manchester
Customer Service Advisor - Northampton By Agreement in Northampton, Northamptonshire
Specialist Customer Care Advisor - Inbound Telephony By Agreement in Glasgow, Glasgow City
Show all

Client Service Team Manager

Job at Barclays in Douglas, South Lanarkshire

Step into the role of Client Service Team Manager at Barclays. In this role you will lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your teams capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

To be successful as a Client Service Team Manager you should have:

People management.Delivering consistently excellent client experience.Risk and control.

Some other highly valued skills may include:

Stakeholder management.Decision making.Banking background

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

This role is based on the Isle of Man.

Purpose of the role

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your teams capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

Accountabilities

Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact.Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

ID 1188216 Sectors:
in Douglas, South Lanarkshire, Scotland

Similar jobs nearby

Privacy Risk Manager - Director (AVP)
by Agreement
Morgan Stanley profile and vacancies
Morgan Stanley
in Glasgow, Glasgow City, G21
Compliance Coverage Professional - Information and Data Management - Analyst
by Agreement
Morgan Stanley profile and vacancies
Morgan Stanley
in Glasgow, Glasgow City, G21
TAR Manager - FPS
By Agreement
INEOS ABS profile and vacancies
INEOS ABS
in Grangemouth, Falkirk
Project Manager (UK Wide, United Kingdom)
1
British Telecommunications profile and vacancies
British Telecommunications
in
Show all
BESbswy