Discover Your Path as a Connection Coordinator

Are you an ambitious individual with a knack for customer service and a desire to build a rewarding career? This Connection Coordinator position offers an exciting opportunity to become a vital part of the Connections Services team at UK Power Networks. Based in our Maidstone office, this permanent role is designed for those who thrive on delivering exceptional service and managing end-to-end customer journeys.

What's In It For You?

This role presents a fantastic foundation for your career growth, starting with a competitive salary of £33,247 per annum, plus an additional 3% bonus. As you develop your skills and achieve full training and competencies, you'll have the opportunity to progress to a higher salary scale. Beyond the financial rewards, UK Power Networks is committed to your well-being and professional development with a comprehensive benefits package:

• Generous Annual Leave: Enjoy 22 days of annual leave to recharge and maintain a healthy work-life balance.
• Robust Pension Scheme: Benefit from a Personal Pension Plan with significant employer contributions (8% or 10% matching your personal contribution of 4% or 5%).
• Financial Support: Access a Tenancy Loan Deposit scheme and a Season Ticket Loan to ease financial burdens.
• Health & Wellbeing: Take advantage of Occupational Health support and an Employee Assistance Programme for your overall wellbeing.
• Lifestyle Benefits: Save money with the "Switched On" scheme offering discounts at hundreds of retailers and enjoy discounted access to sports and social clubs.
• Tax-Efficient Options: Utilize the Cycle to Work scheme for a healthier commute and tax savings.

The Role: Shaping Customer Connections

As a Connection Coordinator, you will be the primary point of contact for customers requiring new or altered metered connections, handling services for up to 4 properties or power requirements up to 69kVA. You'll be instrumental in managing the entire process, from initial customer enquiry through to the completion of the work. This involves:

• Building strong, positive relationships with customers.
• Efficiently processing customer enquiries and managing quotations.
• Facilitating site visits and processing payments.
• Coordinating the scheduling and execution of work with delivery teams and contractors.
• Utilizing and operating work management tools such as SAP and SAP CRM.
• Investigating and escalating customer complaints to ensure prompt resolution.
• Ensuring compliance with relevant standards, including Electricity Guaranteed Standards and GSOP Standards.
• Contributing to broader team and departmental projects, potentially in areas like finance, business process, regulatory, or compliance.

Key Considerations for Your Career Path

This role is perfect for individuals who possess a genuine desire to develop and succeed. You'll need strong customer service experience and the ability to explain technical information clearly to a diverse customer base. Excellent computer literacy and fast, accurate keyboard skills are essential, as you'll be working with various systems. The ability to work co-operatively within a team is crucial, as is the initiative to resolve problems independently. If you have a strong work ethic, a proactive approach, and are looking for a role where you can make a tangible impact, this is an excellent opportunity to advance your career.

The nature of this business means that you'll have a significant opportunity to create a positive and lasting impression on customers, making this a rewarding and impactful position. You'll report directly to the Connection Services Team Leader, providing you with clear guidance and support.