Corporate Services EMEA Amenities Lead - Vice President

Job at Morgan Stanley in Greater London, WC2N
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Corporate Services EMEA Amenities Lead - Vice President

Job at Morgan Stanley in Greater London, WC2N

Corporate Services EMEA Amenities Lead - Vice President Job Number:  3196087Posting Date:  Dec 22, 2021Primary Location:  Europe, Middle East, Africa-United Kingdom-United Kingdom-LondonEducation Level:  Refer to Position DescriptionJob:  OtherEmployment Type:  Full TimeJob Level:  Vice President DescriptionThe Employee and Guest Services function is responsible for Morgan Stanley Employee and Guest Services ranging from onsite food outlets to executive dining, conferencing, fitness, day care, switchboard, visitor management, and reception services. We foster engagement and commitment with the programs we develop by aligning employees and personal goals with corporate purpose and by applying design thinking to the employee experience. This role is a platform for an experienced corporate amenity and operations professional to directly impact the Morgan Stanley employee and guest services experience. The role will incorporate driving innovation and next generation service offerings, strategically managing third party relationships, managing financials, risk mitigation and will require business unit engagement and strategic partnership across Corporate Services, Technology, and Human Resources. The role will also entail supporting hospitality programs with data analytics, metrics and reporting to produce executive level presentations. Key themes of responsibilities include enabling the firm to be more efficient and productive, commercials and ROI, risk management, innovation, and the workplace experience. Job Responsibilities • Strategically manage the delivery of service to include foodservices, visitor management, reception services, central reservations, conferencing, fitness and wellbeing, community managers and switchboard to meet Morgan Stanley’s global standards for best in class employee and guest experience • In partnership with Project Management, team and Workplace Evolution Teams manage amenity space design and drive projects team to build effective spaces. This includes being an integral part of the ongoing development projects in the UK and EMEA Regional Offices. • Effectively manage and provide oversight for the EMEA Pantry Program for all regional and offices • Create effective, commercial operating models that are managed through a continuous improvement lifecycle with a focus on budget and ROI • Managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, in line with the firm’s commitment to Environmental standards. • Track and monitor KPI’s, SLA’s and drive vendor performance for continuous improvement. • Build relationships, collaborate and strategize with service providers and their business partners to create a ‘best in class’ and ‘fit for purpose’ environment for employees and clients. • Resource planning to ensure operations are resilient and balanced to support business as usual activities and strategic projects and priorities. • Develop and maintain Business continuity plans, keeping compliant with firm requirements. • As part of the Global team, actively participate in regional and global initiatives. Clear and proper communications are critical. • Maintain an active awareness and understanding of global workplace trends, innovations and opportunities • Develop, implement, and update processes to mitigate all risk issues. This includes topics but not limited to technology risk and compliance, health and safety, food safety and sanitation, regulatory compliance, firm guidelines, and confidentiality. • Respond to and management of environmental & safety issues as they pertain to the health, safety, and wellbeing of MS employees. • Manage and develop relationships with key business unit stakeholders and contacts. This also includes collaborating to understand how EGS can help enable productivity. • Ensure each of the EGS functions operate at the highest levels of client satisfaction on a consistent basis and create an exceptional workplace experience for the people of Morgan Stanley. • Drive and implement Corporate Social Responsibility initiatives. Implement and stay compliant with any firm and global CSR initiatives. • Develop, coach, train, and guide your team to success. Incident Response: • Familiarity with and adherence to the firm’s incident response process • On-call availability for afterhours emergency and BCP business support • Coordination and communication of incident response protocols developed in partnership with global security  QualificationsRequired Skills/Experience: Ability to multitask and managing varying stakeholder priorities in a professional effective way. Formal qualification and degree in hotel management, hospitality sector, property and/or facilities management Minimum 10 years of relevant experience, with 3 years at a senior level is desirable Experience should relate to corporate amenities service design, development and operational experience and where managing teams was a large part of your role Ability to and experience managing global and regional priorities Previous experience in Investment Banking/Financial Services environment would be advantageous Highly technical and knowledgeable of latest industry trends and service delivery platforms Experience working with internal clients and stakeholders at various levels of the organization with an ability to communicate clearly and develop relationships with business partners Expertise analysing financial data and managing budgets Candidate to possess a high level of attention to detail, the drive and determination to deliver first class services in a fast paced, highly expectant environment Strong verbal and written communication skills. A strategic thinker and self-starter with an entrepreneurial spirit Proficient PC skills including outlook, excel, word, PowerPoint, etc.

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in London, Greater London, England, WC2N
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