Customer Delivery Driver, Supermarket Assistant - Christmas reference: R-190762

Join Waitrose as a Customer Delivery Driver: A Pathway to Partner Ownership

Are you a customer-focused individual with a passion for quality food and a knack for excellent service? This Customer Delivery Driver position with Waitrose presents a compelling opportunity to not only excel in a dynamic role but also to become part of the unique and rewarding world of employee ownership. This role offers a blend of independence on the road and collaborative teamwork within a welcoming shop environment, all while championing the renowned Waitrose brand.

What Makes This Opportunity Stand Out?

This role goes beyond a standard delivery driver position. As a Customer Delivery Driver, you'll be the face of Waitrose, delivering premium produce and exceptional Partner-led service directly to customers' homes. You'll embody the ethos of "passionate Partners serving food lovers" and contribute significantly to the customer experience. When you're not on the road, you'll be an integral part of the shop team, assisting with essential tasks like stock replenishment and maintaining a clean and organized environment. This creates a well-rounded role that keeps you engaged and connected to the wider business.

One of the significant advantages of this role is the Night Premium. Any hours worked between 22:00 and 06:00 will attract an additional payment of £3.50 per hour. This provides a tangible financial benefit for those who work during these premium hours, adding to the overall earning potential of the role.

Furthermore, as a Customer Delivery Driver, you are on a path to becoming a Partner within the John Lewis Partnership. This unique ownership model means you're not just an employee, but a co-owner, sharing in the responsibilities and, importantly, the rewards of the UK's largest employee-owned business. This fosters a strong sense of belonging, encourages a collaborative spirit, and offers opportunities for personal and collective growth. The Partnership is dedicated to creating an environment where everyone can thrive.

Key Considerations for Aspiring Candidates:

To thrive in this role and align with the expectations of the Partnership, consider the following:

• Customer Service Excellence: The role places a strong emphasis on your ability to provide outstanding customer service. Building rapport and trust with customers is paramount, as you'll be an ambassador for the Waitrose brand. If you naturally connect with people and are passionate about making them feel valued, this role is an excellent fit.
• Driving Proficiency and Safety: A full, valid B-Category UK manual driving licence with no more than 6 points is essential. You'll also be responsible for conducting daily vehicle safety checks to ensure full road compliance and health and safety. This demonstrates the importance of responsibility and attention to detail.
• Adaptability and Independence: While you'll be part of a friendly team, a significant portion of your day will be spent driving independently. The ability to be self-motivated, adaptable, and to manage your time effectively is crucial for efficient route planning and delivery execution.
• Physical Demands: Be prepared for the physical aspects of the role, which include lifting crates and moving cages. A good level of physical fitness will be beneficial.
• IT Literacy: You'll need to be comfortable using IT systems, likely for route planning and order management.
• Flexible Working: The contract is for part-time work (29 hours per week) with varied hours across seven days, including early starts, late finishes, evenings, and weekends. The Partnership values work-life balance and supports flexible working arrangements where possible. It's advisable to discuss your availability and preferences during the interview process.
• Age Requirement: Due to the nature of the role, you must be 18 years or older.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, which could include DBS checks. Prompt completion of any required documentation is encouraged.

Career Growth within the Partnership:

This Customer Delivery Driver role offers a valuable entry point into the John Lewis Partnership. By demonstrating your commitment, customer focus, and adaptability, you'll be well-positioned to explore further career development opportunities within this employee-owned organization. The Partnership's commitment to its Partners' growth and development means that your journey doesn't have to stop here. This role provides a solid foundation for a fulfilling and rewarding career.