Customer Service Adviser (Part time)

Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join our Customer Services Team based at James Cameron Gifford library. We know that having colleagues from a wide range of groups and backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from groups who are currently underrepresented in Libraries in the UK, such as people from Black, Asian or Minority Ethnic backgrounds.

As the first point of contact you will provide a warm welcome and a great customer experience both in-person and virtually. Once you are trained in our library systems and facilities (including IT systems, and printers), you will be ready to respond to a broad range of queries and requests from students, academic staff and visitors. You will also help students become familiar with our libraries and services at certain times of year, such as induction.

You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions.

You will be educated to GCSE level including Maths and English and/or you will be able to demonstrate relevant experience working in a customer focused environment.

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.

This is a part time, permanent position. Hours of work are 27 per week: Sun 12pm-5pm, Mon 8am-1pm, Tues 8am-1pm, Weds 8am-4pm, Thurs 5pm-10pm. Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.

Don’t meet every single requirement? Studies have shown that women and people from Black, Asian and Minority Ethnic backgrounds are less likely to apply for jobs unless they meet every single qualification. Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway. You may be just the right candidate.

Informal enquiries may be emailed to rachel.french@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

Closing Date: 19 Sep 2023 Category: Administrative, Professional and Managerial (APM)