Customer Service Advisor (Newcastle upon Tyne, Agent Opening, GB)

Foundever

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

About Us

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever, with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on over 40 years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

A fantastic opportunity for customer service advisors.

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer, client, or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client’s organisation or other 3rd parties.

Primary Job Responsibilities

Respond and resolve customer contacts/complaints in a professional and timely manner and in line with associated processes and procedures. Record information on contacts/complaints as and when required and maintain accurate records and systems. Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation. Resolve all dissatisfaction during the first point of contact wherever possible. Communicate and liaise with appropriate individuals and departments internally and externally.

Knowledge/Abilities/Skills

Experience of handling customer contacts and resolving customer enquires. Ability to communicate both verbally and written. Numeracy skills. Ability to work as part of a team, support colleagues and promote excellent team spirit. Ability to plan and organize time and tasks effectively. Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel. Must pass appropriate clearance for the role.

Contract Terms

Temporary and Permanent contracts Full time positions (37.5 hours per week) Weekly Pay Paid Training

We do operate in a call centre environment and work Monday - Sunday

Next Steps...

After you click apply, you will be redirected to our online screening system 'Harver'. The application will take around 30-45 minutes to complete and will be taken into consideration through the hiring process. Once complete a member of the Recruitment Team will review your application and contact you to discuss the next steps. We look forward to receiving your application!

Data Notice The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.