Customer Service Officer (Secondment/Fixed Term Contract)

Secondment/Fixed Term Contract for 12 months from start.

In this busy role, you will be the first point of contact between the department and its customers, consultants and contractors in arranging for the implementation of day to day maintenance works and urgent repairs to operational properties and domestic accommodation, responding appropriately to requests for information and advice.

The successful candidate will have excellent telephone communication skills with the ability to relay technical information effectively and with confidence. Excellent customer service skills are required with attention to detail. You will be IT literate in Microsoft Office applications and have experience in dealing with large volumes of orders for work and invoice reconciliation. The ability to work under pressure is essential along with being able to prioritise your workload. Some knowledge of building work or property maintenance is desirable but not essential.

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. Important: All secondments are assumed supported and that your line manager and Head of Department/Commander or Deputy are aware of your intention to apply. If the secondment is not supported then a strong business rationale must be sent to recruitmentpolicestaff@thamesvalley.police.uk quoting the reference number for the role.

Please note: Shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role for the duration of the secondment.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 18535. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 5 June 2022.