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Job at Merck Group in Watford, Hertfordshire, WD18
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29 jobs at Merck Group

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Customer Service and Contracts Coordinator

Job at Merck Group in Watford, Hertfordshire, WD18

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: As a Customer Service and Contracts Coordinator, you will Manage the Service Contracts Renewal Process through direct contact with customers to engage the renewal and negotiate possible Upgrade or Upsell. You will create the renewal quotations and process the contracts POs, agree on the follow-up action with FSS/FSE if contract will not be renewed. Maintain accuracy of service contracts across all customers and locations. You will draw up and supervise Public tenders related to the business both for Service Contracts, Consumables and Hardware in close cooperation with FSS. You will answer incoming requests (phone/e-mail/fax) from external customers and ensure a high level of service is always provided.

Who You Are:

Previous experience working within a service or sales support role, ideally in a related environment General Certificate of Secondary Education (GCSE) General National Vocational Qualification in Business Computer literate with experience of data entry, experience working with Salesforce would be beneficial Excellent time management and problem-solving skills Be a strong team player with ability to priorities own workload Ability to complete documentation (both handwritten and electronic) neatly and accurately

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

ID 70322 Sectors:
in Watford, Hertfordshire, England, WD18
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Head of Access & Operations by Agreement in Feltham, Greater London, TW14
Customer Service Representative by Agreement in Haverhill, Suffolk
Customer Service Representative by Agreement in Haverhill, Suffolk
Customer Excellence Specialist 12 month FTC by Agreement in Irvine, North Ayrshire Council, KA12
Neurology Brand Manager by Agreement in Feltham, Greater London, TW14
Show all

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