Customers and Engagement Officer

At the Environment Agency, we work hard to protect and enhance the environment for the benefit of everyone and we make coming to work life enhancing too.The Customers and Engagement team is crucial to the Environment Agency's public reputation across the Hertfordshire and North London Area. You'll deliver a first class service so that our customers get their questions and requests for information dealt with and that we get it right first time, every time. You’ll work closely with the rest of the team to meet deadlines. You'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between! The ideal candidate will have:• A positive, proactive, and hard-working attitude• Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person• A passion for protecting the environment• Brilliant organisational and time management skills in order to cope with a reactive workload• Experience of coping well under pressure and responding to changing priorities and tight deadlines• The ability to work both independently and as part of a team• Strong IT skills, especially Microsoft Office Word, Excel and Outlook