DTS Business Analyst

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

DDaT:

Roles will be recruited using a combination of the Digital, Data and Technology (DDaT) and Success Profile Frameworks. Using DDaT we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is aligned to the Business Analyst role within the Business Analyst Job Family.

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

A Business Analyst's core purpose is to act as the bridge between the business and technical. This primarily involves identifying the requirements of a service, identifying the benefits to the user and translating this into actionable requirements for the development team. The role of the Business Analyst is to then work iteratively with the business and the development team to clarify ambiguity, resolve issues and assist with additional functionality across the service development lifecycle

As a Business Analyst, you will bring together stakeholder needs and technical capabilities in order to define solutions that deliver value, often working across large complex projects or a number of projects. You will be experienced as a BA in a variety of elicitation methods and can advise your team on the appropriate use of each method depending on the stakeholder and scenario. You will be expected to represent the practice externally, both within HMCTS & the wider government and to the BA community.

Key responsibilities

Setting Direction

Encourage and promote Waterfall and Agile methodologies across functions, setting standards across the function and ensuring these standards and methodologies are followedOperate as a BA either on large, complex projects, or across a number of projects simultaneouslyLead workshops, interviews, focus groups and other techniques to effectively understand business problems and user needs within large complex projectsTranslate the business problem and user needs into a set of detailed requirements for the solution that align to best practice methodology, with the appropriate use of epics, features, user stories and defined acceptance criteriaManage senior stakeholder relationships, ensuring alignment across business and technical stakeholdersEnsure issues and risks raised are resolved in an appropriate manner. Operate beyond the project level, managing stakeholders across the organisationDefine test scenarios and conditions for use throughout the test cycle of each sprint and work with testers and developers to identify defects & resolutions and clarify any existing ambiguityCommunicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned. Additionally, work to identify and categorise issues, helping to manage and resolve any conflict that arises and promote collaborative behaviourUnderstand the business processes and activities that impact and that are impacted by the project whilst developing an understanding of how the project aligns with the wider strategy of the department. Additionally, advise on the appropriate selection techniques to model business processes as per the service scenarioAs part of the modelling process, work to identify potential process improvements, considering risks, issues and benefitsSupport in the production of business cases, this includes market analysis from a technical and non-technical point of view and producing cost/benefit analysis for proposed solutionsPromote the department’s work externally, both across government and to the external market. Additionally, take ownership for promoting new ways of working and techniques from industry within the department, championing improvements where possible

Agile & Lean Practices

(Technical)

Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomesAble to recognise when something does not work and encourages a mind-set of experimentationCan adapt and reflect, is resilient and has the ability to see outside of the processAble to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)

Business Analysis

(Technical)

Responsible for investigative work into problems and opportunities in existing and new servicesDrives the analysis and collection of information and creation of to create recommendations for service improvementsAnalyses large amounts of complex information and uses it to produce solutions

Business Improvement Process

(Technical)

Able to analyse current processes, identify and implement opportunities to optimise processes, and leads and develops a team of experts to deliver service improvementsHelps evaluate and establish requirements for the implementation of changes by setting policy and standards

Relationship Management

(Technical)

Influences stakeholders and manages relationships effectively. Builds long term strategic relationshipsFacilitates and delivers the business outcomes

Requirements Definition and Management

(Technical)

Facilitates setting of business priorities for change initiatives of high complexity. Leads eliciting of requirements and takes responsibility for investigation and implementation of changes to programme scope

Business modelling

(Technical)

Models more advanced and complex situations across more than one business function or programmeGathers insight from senior stakeholders and communicates modelling results clearly to them

Essential Criteria:

Previous experience of working in a large digital organisation, or demonstrable understanding of large digital organisations operate in the context of this roleExperience of working across senior technical and business stakeholders ensuring the understanding of requirements and acceptance criteria is alignedProven track record of managing product lifecycles ensuring full alignment with wider Departmental strategyExcellent facilitation skills, ability to find common ground between the technical and non- technicalExperience of analysing large amounts of complex information and using it to produce solutionsExcellent stakeholder engagement skillsExperience of problem solving and working with others to deliver at pace

Desirable Criteria:

ISEB diploma in business analysis or equivalent – desirable not essential

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

Experience – As demonstrated in your CV, statement of suitability, and application formBehaviours – We will be using the 2 behaviours below.DDaT Assessment – During the interview, you will be assessed against the DDaT framework

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

Making Effective DecisionsChanging and Improving