DTS Stakeholder Officer (DRLM)

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: SEO

Job Title: Stakeholder Officer (DRLM)

Location: London / National

Successful applicants will be expected to be office based 2 days per week in an HQ Office. The frequency may increase in the future.

Term: Permanent

Interview: Video conference via Teams

Salary range: London: £41,747 - £47,591

National: £36,049 - £41,095

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months! So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

The Decommissioning and Legacy Risk Mitigation (DLRM) Programme is part of the Government’s Major Projects and Programmes portfolio and has been established to mitigate the risks presented by HMCTS’ legacy technology. The programme sits within HMCTS’ Digital and Technology Services directorate and works across HMCTS, MoJ and Cabinet Office to deliver its primary aim of decommissioning HMCTS applications without undue risk.

The scale of ambition for the DLRM programme is significant. There are around 300 bespoke applications in use across HMCTS. The programme’s aim is to ensure these applications are able to support HMCTS operations as well as decommissioning those that are no longer needed. As such, the DLRM Programme brings together multiple inter-related workstreams focussed on reducing our technical, cyber and data debt. The work covers a number of Digital, Data and Technology disciplines as well as commercial, financial and programme and project delivery skills and has a blended team of permanent and contingent people from a variety of backgrounds. Having secured funding for this ambitious programme, we are now at an exciting stage of our journey and are looking for enthusiastic and committed people to join one of the most ambitious technology programmes across government.

Job Description:

As Stakeholder and communications lead for the programme you will be working closely with the Head of PMO and Project Managers to manage engagement with multiple project stakeholders across HMCTS and DTS, building strong and sustainable working relationships. Our ambition is to ensure all of our stakeholders are involved and able to contribute to the success of the programme. The role requires activities including identification and analysis of stakeholders; planning and driving engagement activity; and leading on internal and external communications about the programme.

Key Responsibilities:

Strategy and analysis – Lead stakeholder analysis, using appropriate tools, and develop the strategy in conjunction with other senior project leads, and provides advice on the most appropriate communication channel for each stakeholder group. • Profiling – Develop the profile by working with the project to understand and map the changing needs of the project against stakeholder influence and involvement. • Engagement and Planning – Ensure the right inputs are used (strategy, analysis and profile) to develop a stakeholder engagement plan with appropriate lead in times for the various communication channels, working with the project to ensure these are reflected in the project plan. Where appropriate leads some of the engagement activity, and acts as a single point of contact for stakeholders. Collating feedback from stakeholders throughout the life of the project. • Requirements Management – Lead the process of capturing stakeholder needs, assessing, defining and justifying those needs to arrive at an agreed schedule of requirements that defines the projects objectives.

Skills & Experience:

strong communication and interpersonal skillsvery strong written and verbal communication skillsthe ability to facilitate events and comfortably present information to othersexcellent self-management skills, and the ability to prioritise and deliver work to deadlinescreativity and enthusiasm for engagementthe ability to identify new and innovative engagement and communication opportunitiesthe ability to listen, reflect and question the situation to understand the facts and find common ground and a way forward

Essential Criteria:

collaborating on work with a wide range of stakeholders and teamsbuilding positive, sustainable relationships with stakeholderscreating sustainable stakeholder engagement plans considering priorities, culture, sensitivities and priorities, and working with others to deliver theseworking with teams to lead on stakeholder analysisinfluencing others to make considered decisionsdistributing communications and liaising within the organisation to ensure clear communication channels are maintained

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

Experience – As demonstrated in your CV, statement of suitability, and application formBehaviours – We will be using the 2 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

Communicating & InfluencingWorking Together

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.