Delivery Manager reference: 5844758447

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

In the event of a large number of applications the sift will be carried out on the lead behaviour of Leadership.

Background

The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her Majesty's Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Band C staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

About NCES

The National Compliance and Enforcement Service plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. The NCES is a large and complex business unit, employing over 1200 staff across multiple locations across England and Wales through which flows some £500m per annum. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Confiscation Orders, Community Penalty Breach Warrants and other enforcement work.

The key purpose of the role is to

Support the Operations Manager by being responsible for managing functions within the business.

Key responsibilities

Deliver a consistent and customer focussed serviceEnsure effective deployment of resources to meet operational needs.Ensure the delivery of performance management objectives.Act as Responsible Officer as required.

Operations

Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.Provide direction and close support to local managers, setting local priorities which are consistent with the business planLead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivationEnsure that team targets are met and resources are managed to deliver highly effective performance.Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).Ensure that local training needs are identified, assessed and training is delivered.Perform Responsible Officer duties. This may include any of the following activities:Identify and implement solutions to local problemsEnsuring IT/Workstation compliance at all timesEnsure compliance with health and safety requirementsEnsuring Risk Assessments take place at appropriate timesMaintenance of an up to date Asset RegisterEnsure any issues regarding level of service for Estates Facilities Management are escalated to MoJ EstatesConstructively manage complaints within set timescales, and ensure corrective action taken where necessary.Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Analysis

Identifying and implementing solutions to local problems, referring more complex problems to the Operations Manager

Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations

Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.Develop local communication plans which meet the needs of the target audience.

Representation

Representing the function you have been assigned to at an operational level

Team leadership

Provide operational leadership to managers and staff and role model engaging behaviours.Provide coaching to support and develop staff, guiding them through a substantial and significant change.Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.Ensure the application of MoJ HR policies and procedures.

Specialisms

To have a comprehensive knowledge of functions undertaken within the Business, to support the development and review of policies and procedures.To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority

Ensure effective deployment of resources to live within the allocated budget.

Accountability

Reporting to the Operations Manager

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Success Profiles Assessment approach

The application will assess you on behaviours. Behaviours are the actions and activities that people do which result in effective performance in a job.

The Civil Service has defined a set of behaviours that, when demonstrated, are associated with job success. Civil Service Behaviours are specific to the grade level of the job role.

The examples of the behaviours are designed to give an overview of what is expected of individuals at each level. There is no expectation that all individuals will need to demonstrate every part of each example to be successful.

To apply please complete the online application form. We will assess you against these behaviours during the selection process:

Leadership

Ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames.Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all.Consider the impacts of own and team’s activities on stakeholders and end users.Role-model commitment and satisfaction with role.Recognise and praise the achievements of others to drive positivity within the team.Effectively manage conflict, misconduct and non-inclusive behaviour, raising with senior managers where appropriate.

Making Effective Decisions

Understand own level of responsibility and empower others to make decisions where appropriate.Analyse and use a range of relevant, credible information from internal and external sources to support decisions.Invite challenge and where appropriate involve others in decision making.Display confidence when making difficult decisions, even if they prove to be unpopular.Consult with others to ensure the potential impacts on end users have been considered.Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.

Developing Self and Others

Identify capability gaps for self and team.Ensure development objectives are set and achieved to address any gaps and enable delivery of current and future work.Take time to coach, mentor and develop other colleagues to support succession planning.Promote inclusiveness by respecting different personal needs in the team and use these to develop others.Reflect on own work, continuously seek and act on feedback to improve own and team’s performance.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

Face-to-face roles in HMCTS for example a court usherContact Centre roles in HMCTS for example call centre advisersProcessing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.