Job Title: Deputy Director - MO11
Salary: £76,272 to £84,261 plus a Location allowance of £1,639. You will receive £76,272 the band minimum. Progress to the band maximum of £84,261 will be via incremental progression.
This role will lead vital operational support services to Frontline Officers which in turn will enable them to police London to the best of their ability to keep the public safe. The role will sit within Met Operations and there will be 4 service areas (Fleet, VRES, Enabling Services & Centralised Services). Each of these service areas will be responsible for a team ranging from 110 to 600 FTE, for a budget of up to £35M excluding and contract responsibility of up to 84m.
The role will be required to lead a distributed operational team to deliver an exemplary service, across one of the 4 service areas to the MPS in accordance with the related contract/Service Standards. Although the key skills for these roles are transferable across all 4 services areas, which will add resilience, there will be some market knowledge and experience required for each specific area.
The Deputy Director for each service area will also ensure financial measures are met, while delivering internal & external service levels, to manage the business and exceed business plan metrics. The incumbent will identify, instigate and manage internal and customer driven change within their service area to ensure change is successfully/seamlessly introduced on time and to agreed budgets.
As a key leader within the management team, the Deputy Director will direct, lead and manage the operational delivery of the service line whilst also developing and nurturing excellent relationships with peers and key internal and external stakeholder groups.
The role will be based in Central London, with regular travel expected throughout the Metropolitan Police Service area.
Communications & Working Relationships
The role holder will have weekly contact with other Deputy Directors either by email/telephone in order to build good working relationships amongst their service line teams.
The role holder will be accountable to one of the MO11 Service Delivery Directors and be in contact with them via telephone/email on a daily basis and face to face on a monthly basis.
There will be a requirement for the role holder to work with and influence suppliers and lead formal governance meetings on a monthly basis.
The role holder will have meetings with the finance and HR business partners as required.
The Director will have to develop and maintain strategic relationships with:Senior leaders in the Met including those responsible for transformation, quality standards, performance and criminal investigation across London in all business groups.Enabling functions including Communications, Finance, HR, Commercial, Legal and Digital Policing, to problem solve, integrate and collaborate to the benefit of operational policing and the wider MPS.Partners to the Met, including MOPAC and other forces, and understand changes in strategic direction or trends. In addition, Trade Unions and commercial supplier representatives.
The role holder will be required to represent the MPS at a national level for their allocated service areas.
Key Result AreasEnsure service line team match the present and future capability needs of the business through utilisation of relevant business tools e.g. succession planning, talent management, performance management and coachingLead a culture of high employee engagement, by supporting the strategies for development and retention such that a professional and motivated workforce is created and intellectual capital is protected. Lead the assessment of future demands and emerging threats across [insert service line] developing and adapting operational and workforce plans to ensure that these demands are effectively anticipated and met. Be a visionary leader.Instil a culture that puts quality, customer and a ‘right first time’ approach at the heart of all MO11 service areasInfluence the MPS planning process by developing resource and budget plans, in line with MPS priorities, in order to enable delivery of the MPS policing plan.Ensure all internal / external service levels are met and the quality of service delivered to the MPS meets or exceeds contractual requirements.Lead the development and implementation of policy and strategy in area of responsibility, in line with MPS and national directives, and contribute to the development of MPS/national policy in order to ensure compliance with legal and operational requirements and ensure continuous service improvement and consistency of practice.Provide support responses to major events and serious/complex investigations, assessing and managing threats/risks and directing the deployment of resources to ensure an appropriate and effective response in line with legal and MPS requirements.Lead the design and implementation of significant organisational change projects or programmes across the service area in order to drive continuous improvement to public safety and best practice in service delivery.Develop relationships and collaborate with partner agencies and other forces nationally to improve overall service delivery.Provide advice and input on legislation matters in relation to the relevant service area at both an MPS and national level.
Scope for Impact
This role will impact on the delivery of operational support services to Operational officers and staff from across Frontline, Met Operations and Specialist Operations to ensure they are fully equipped to police London to the best of their ability and keep the public safe. They will do this by:Delivering a 24/7 – 365 service to all areas of the MPS Developing and implementing change initiatives to improve service delivery to all operational officers and staff across the MPS Managing a complex contracts and supply chains for the relevant service area to optimise day to day services, ensure best value and innovation to improve. Each role holder will manage a minimum of 1 contract. Ensuring control of MPS spend against pay, supplies & services and contracts up to the value of £35m per annum. Generate income opportunities wherever possible impacting both MO11 and corporate finance budgets ranging from £500k to £12m Drive commercial discussions/negotiations to protect the MPS commercial interests whilst delivering a professional and effective service. Setting and managing a performance framework to enable the use of a data and intelligence led analytical approach to improve performance of service delivery Proactively engage with Transformation programmes to ensure that change outcomes both meet the needs of stakeholders and provide a platform to maximise operational efficiency throughout the contract lifetime of the service. Act as a point of escalation and aid the management of press and media related issues regarding the delivery of the service area. Owner of relevant organisational policies for each service area. Responsible for regular review and updates against organisational and legislative change. Through effective leadership and networking the role holder will have the ability to deliver the best service to Frontline policing and make a positive impact on the delivery of Met Direction.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 8th June 2022.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Knowledge, Skills & Experience
KnowledgeProven track record of building and developing teams.Profitability & customer focused mind-set.Commercially aware and experienced in understanding complex contractsKnowledge of relevant industry regulations and their implications at a national level for policingIn depth knowledge of escalation procedures, incident management and other disciplines in relation to the area of business they are responsible forAble to work under significant pressure and to tight deadlines.A highly motivated and driven individual.
SkillsFirst class leadership skills with the ability to lead, motivate, engage, manage and develop a team of senior professionals and provide leadership, protecting and promoting workforce wellbeing and professional standards to enable a high performing team.Excellent planning and organisational skills.Outstanding communication skills at all levels both internal / externalFinancially capable with forecasting & planning skillsPolicy writing/briefing papers - requires analytical skills and ability to interpret information from numerous resources to prepare and write reports which may be presented to numerous stakeholders both internal and external (DLS/PSD/DMC/MOPAC/Home Office/Coroners court or external legal proceeding)
ExperienceExperience of large scale operational mgt (100+ FTE)Contract Management - in depth knowledge of contract management, compliance and service delivery and be able to hold challenging conversations with contractors whilst maintaining relationships.Profit & Loss (P&L) managementCustomer and Supplier ManagementLine management experience of a varied teamExperienced in managing 3rd party providers / suppliersProven experience of managing large scale, complex and challenging service outcome based contracts with measurable outcomes.Previous experience of working through and delivering large-scale transformation programmes.Previous experience in generating business growth.