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Derivatives Clearing Client Service Manager - Director

Job at Morgan Stanley in Glasgow, Glasgow City, G21

Derivatives Clearing Client Service Manager - Director Job Number: 3194945Posting Date: Feb 11, 2022Primary Location: Europe, Middle East, Africa-United Kingdom-United Kingdom-GlasgowEducation Level: Bachelor's DegreeJob: OtherEmployment Type: Full TimeJob Level: Director DescriptionCompany Overview: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets. Department Overview: ISG Product Operations encompasses two functionally aligned organizations. The first, Trading Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Client Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives and OTC Clearing. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internally and externally. ISG Product Operations partners closely with Shared Services and Banking Operations as well as Branch Operations and Operations Risk & Control to deliver a connected 'front to back' view of operations to ISG Sales and Trading. This position within Client Operations - Derivatives Clearing Client Service Group involves extensive contact with our clients, our colleagues in Operations, Prime Brokerage and our global sales force. The group's primary responsibility is to ensure that the client's Listed Derivatives and OTC Clearing settlement figures are accurate each day and answer all client queries promptly. This entails the resolution of all trade breaks, the monitoring of all cash activity in the account and ensuring that the account is fully margined. The business is volume driven so having exceptional organizational skills is a plus. Qualified applicants must be adaptable to change, as some days will require you to work on many different jobs at once. The emphasis of the team is to be a Relationship Manager and provide superior service to the client base. Primary Responsibilities: - Single point of contact for daily client queries, navigating the organization for our clients - Risk management of margins, expiries & market events - Client service reviews and meetings, sending call reports, client metrics and trend analysis - Increase availability of client self-service tools - 'Get it right' for clients first time - Maintain a client feedback process - Identify and automate manual processes, thus reducing firm risk - Review and improve client STP rates - Implement the Enhanced Supervisory framework - Increase fraud awareness - Provide clients with clearing solutions, training and live demos - Handling various administrative duties Selected Transactions: - Providing Client Service coverage to our client base for both Listed and OTC Cleared products. - Acting as the first point of contact for all day-to-day client issues, including; coordinating margin cash moves, FX processing and facilitating the expiry process. - Building strong relationships with internal and external stakeholders - Conducting regular client service reviews and performing root cause analysis of metrics for the client. - Escalating exceptions and understanding of the team's key risks and controls and the importance of client confidentiality - Understanding and applying the various regulatory requirements of Exchanges, CCP's, and Competent bodies - EMIR Article 39, CASS, etc. - Ability to calculate and adjust commission, fees and P&L figures for clients - Developing and rollout of new MS client technology QualificationsSkills and Experience Required:- Knowledge of Listed Derivatives or OTC Clearing preferred- Strong client services experience in Derivatives Clearing Key Attributes:- Strong communication skills- The ability to work under pressure and multitask- Strong team player- Ability to demonstrate clear examples in previous work experience of where processes have been enhanced to improve client experience- Recognize excellence in the team- Reinforce MS culture & values- Support and advance the team careers - Develop and teach technical & commercial skills- Embrace Advanced Automation to deliver commercial and quality benefits- Improve on Lean management techniques

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in Glasgow, Glasgow City, Scotland, G21

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