Development Coach

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.

We have exciting opportunities for Development Coaches to join the Courts and Tribunals Service Centre (CTSC) to support the new Newport site which is due to open in Spring 2022.

The Courts and Tribunals Service centres are the administrative offices of the future and this is an exciting time to join us!

Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

The transformation of HMCTS is one of the most challenging and complex programmes in central government: by the time it completes in 2022/23, it will have radically changed how justice is done.

Spread nationally over several sites, these centres will be home to just under half of our workforce in total at the end of the transformation. We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system.

This post will be based at our Newport office. You may also be required to travel to other sites as necessary.

Key accountabilities of the role include:

To coach and develop learners, using blended learning approach, during their academy training until hand-off into business as usual CTSC teamsLiaise with the Development Team Leader on day-to-day management and pastoral issues of learners whilst in People DevelopmentWork with learners on a 1-2-1 basis to improve performance and help them assess their own performance and access the learning solutions that can help them progress

· Maintain knowledge of the learning tools and solutions available to help learners develop and direct learners to these when necessary, and if necessary, work through these with the learner

· Support individuals and groups performance delivery to improve performance and meet KPIs and increase user confidence in CTSC service delivery

· Monitor and test learners against quality and productivity standards, and provide access to learning /coaching resources where needed

· Ensure all new CTSC employees are trained to the required standard before moving into the next stage of the People Development stage and sign-off learners or recommend they repeat a learning stage

Person Specification

To be successful in this role, you will be able to demonstrate:

Excellent Leadership skills - to visibly demonstrate and embed the culture and ways of working for CTSC in delivering service excellence across all CTSC jurisdictionsCIPD or internal qualification in coaching and training practice or willingness to work towards thisExcellent people and communication skillsAbility to judge capability, competence and potential in learners and adapt approach for different learners - to ensure best learning environment.Strong coaching skills - to be able to help learners understand and take responsibility for their own development, to support them in doing so and to provide guidance where necessaryKnowledge of, or willingness to learn HMCTS and CTSC service standards - to be able to measure learner’s performance against these and provide support to improve where needed.Flexibility and adaptability in working - to tailor coaching style to learners needs while still meeting business requirementsResilience and authority - to be able to manage learners effectively, sometimes in challenging situations.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing civil servants applying on promotion will usually be appointed on the salary minimum of the pay band or with an increase of 10 percent on their existing base salary (restricted to the new pay band maximum), whichever is the higher.

Existing civil servants moving at the same grade will retain their existing remuneration package.

Hours

Standard full-time working hours are 37 hours per week across 5 days between Monday – Saturday. Operating business hours are between 8am to 8.30pm Monday to Friday and until 4.30pm on Saturdays. Work hours will be agreed with local line managers and in conjunction with the business needs of the role. Reduced hours working patterns that align with local business needs are available and, where this is required, please indicate your availability in your application.

Please find more information about the role and interview process within the attached candidate pack