Head of Reporting & Analytics

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Directorate: HMCTS Finance, Governance and Performance

Team: Analysis & Performance

Job Title: Head of Reporting and Analysis

Salary: National (£63,185 - £72,720); London (£66,698 - £76,760)

Number of Jobs: 1

Detail of Reserve List: 12 Months (for successful candidates as other roles may become available)

Pay Band: G6 (Badged analyst, GSS, GORS, GES or GSR)

Post Type: Permanent

Working Pattern: Full Time or Job Share

Location: National - Remote working hybrid options are available, but this role will be expected to have a regular office presence in one of the A&P hub locations (London Manchester, Birmingham or Leeds.)

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For an exceptional applicant and under exceptional circumstances, managers have discretion to set starting salaries above the pay range minimum.

Background

Her Majesty’s Court and Tribunals Service is an agency of the Ministry of Justice and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some services via the internet.

HMCTS has embarked on a challenging, modernisation programme with the vision to modernise and upgrade our justice system so that it works even better for everyone, from judges and legal professionals, to witnesses, litigants, and the vulnerable victims of crime. This will help consolidate the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. This is an exciting time to join the organisation and be part of a programme making a real difference.

For more information about our digital transformation, watch the Justice Matters video to see the benefits this £1bn investment is delivering to our customers:

https://youtu.be/3_xDMTQ6DJQ

As part of this transformation, HMCTS has recently published its Data Strategy, setting out its ambitions to become a truly data-driven organisation. The Finance, Governance and Performance (FGP) directorate provides a pivotal role in supporting this strategy and empowering senior leaders to make strategic, data driven business decisions.

The Analysis and Performance team plays a key role. We provide HMCTS and the Judiciary with timely, accurate and accessible operational management information and analysis that underpins strategic and operational decisions. To support this, we are investing in a new cloud-based strategic data platform and transitioning to using Power BI and R for the delivery of data and analysis.

Job Description

We are looking for someone to lead and drive forward our Reporting and Analytics team. This team is responsible for ensuring that HMCTS can efficiently and effectively access the data and reporting that it needs, both at a strategic and an operational level, delivered via:

the development, maintenance and improvement of management information reporting dashboards across the full range of services that HMCTS provides,an inquiries service that helps our internal and wider government customers access and use our data assets.

We are also looking for someone who will expand the value-added insight that the team can provide. This is an opportunity for the successful candidate to develop and implement a vision for delivering high quality analysis at scale, in support of an operational organisation.

Your job will involve

Leading a team of 20-30 staff, with direct reports of 4-5, to develop their skills and overseeing delivery while ensuring balanced workload and team well-being.Overseeing the planning and delivery of new reporting requirements, ensuring that the reporting strategy is consistent with organisational priorities.Ensuring reporting outputs are delivered to best practice standards of data visualisation with a consistent look and feel for team products.Making sure the maintenance and improvement of existing reporting as well as running a scheduled process to identify work that can be stopped.Ensuring that work is overseen and delivered in a structured way, making best use of work management tools including Trello and identifying and implementing opportunities to improve.Collaborating with colleagues within Analysis & Performance and across HMCTS and the Ministry of Justice to ensure high quality products.Ensuring that work is well documented with business continuity plans in place.Leading engagement with internal customers to understand their needs, advise on solutions and manage expectations.Attending senior level meetings to provide updates and insight on trends in HMCTS data.Being a part of the HMCTS Analysis and Performance team leadership, contributing to development of strategy and problem-solving.Contributing to the corporate development of the team and the wider Finance, Governance and Performance directorate with active involvement in a corporate priority.Ensuring that the team delivers to timeframes required by Parliamentary Questions and Freedom of Information requests.Ensuring that team outputs adhere to the Statistics code of practice and the government Aqua Book.Deputising on occasion for the Deputy Director, Head of Insights & Analysis.

Essential skills and experience

A strategic thinker with the knowledge and experience to engage proactively and confidently with senior stakeholders to understand needs and prioritiesExperience in clearly communicating analytical outputs with senior audiencesExperience of leading and developing individuals within high-performing data or analytical teamsExperience of recruiting and managing a team directly and on a matrix basis, across projects and functionsExperience in delivering structured, well organised and documented workflows to deliver high quality and reliable data and reporting outputsKnowledge and experience of using tools data visualisation, reporting and analysis, including Power BI and RKnowledge and experience in identifying and addressing data quality issuesKnowledge of data preparation and exploration in reports to meet user needs, providing appropriate guidance and caveatsAbility to work confidently with a diverse group of senior stakeholders and challenge established business processes and working practices

Desired skills and experience

Knowledge of the judicial system and the work of HMCTS Sound knowledge of the Code of Practice for Statistics, the Aqua Book and their application

Application process

To apply for this position please completed the online application form, ensuring you submit the following evidence / documents:

An up-to-date CV (Curriculum Vitae)A 1,000-word statement on your suitability for this role

For each of the following Success Profiles behaviours, include a 250-word statement of evidence on how your skills, knowledge and experience meet the behaviour standard for G6 roles:

Communicating and InfluencingChanging and ImprovingDeveloping Self and OthersWorking together

If there are a large number of applicants, we will conduct an initial sift against the Communicating and Influencing behaviour.

Further information on Success Profiles and required standards for this post (Level 4 – Grade 7 & 6) can be found at: https://www.gov.uk/government/publications/success-profiles

Please also note that interviews are likely to be conducted via video conference.

Candidates who pass the required standard for the role may be placed on a reserve list should the successful candidate decide not to take up the appointment or whereby further opportunities arise in the near future. Candidates will be kept on a reserve list for up to 12 months.

HMCTS recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We would particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout HMCTS.

Thank you for your interest in this role, should you have any further questions please contact the recruiting manager:

Amy Caldwell-Nichols - Amy.Caldwell-Nichols@justice.gov.uk

Deputy Director, Head of Insights & Analysis