Hire Administrator

Embark on a Rewarding Career as a Hire Administrator in Bathgate!

Are you a motivated and customer-focused individual seeking an exciting opportunity in the dynamic world of mobility? This Hire Administrator role at a leading global provider of mobility solutions presents a fantastic chance to build a career with a company that values its people and fosters growth. If you thrive in fast-paced environments and have a passion for delivering exceptional customer service, this position in Bathgate could be the perfect next step for your professional journey.

What You'll Do:

As a Hire Administrator, you will be the cornerstone of our customer's rental experience. From the initial inquiry right through to the off-hire process, you will be instrumental in ensuring customer satisfaction. This role involves:

• Managing customer rental needs efficiently and professionally.
• Handling a high volume of customer interactions via phone and in person.
• Coordinating vehicle changeovers and rotations to meet evolving customer demands.
• Proactively identifying and arranging vehicle servicing and MOTs, keeping customers informed.
• Processing new rentals and off-hires with accuracy.
• Managing and processing invoices, as well as handling operational jobs for vehicles requiring attention or experiencing breakdowns.
• Playing a vital part in achieving fleet and revenue objectives.
• Ensuring all operations comply with relevant legislation.

Key Advantages for Your Career Development:

This role offers a multitude of benefits that extend beyond the daily responsibilities:

• Valuable Customer Service Expertise: You will hone your skills in a customer-centric environment, gaining invaluable experience in managing diverse client needs and problem-solving. This is a transferable skill set highly sought after across many industries.
• Contribution to Business Growth: You'll be actively involved in the development and growth of the business, giving you a sense of ownership and impact. This offers opportunities for individuals who are proactive and eager to contribute beyond their immediate tasks.
• Structured Work Environment: With set hours from Monday to Friday, 8:30 am to 5:00 pm, this role offers a good work-life balance, allowing for consistent planning and personal time.
• Comprehensive Benefits Package: The company demonstrates a strong commitment to employee well-being. You will receive:
  • Generous Holiday Allowance: 33 days of holiday, inclusive of bank holidays, allowing ample time for rest and rejuvenation.
  • Mental Health and Wellbeing Support: An Employee Assistance Programme (EAP) provides 24/7 support for your mental health.
  • Employee Discounts: Enjoy discounts on car rental across Avis Budget Group brands, including Zipcar.
  • Private Healthcare: Access to private healthcare ensures peace of mind for your health needs.
• Exposure to a Global Leader: Working for Avis Budget Group provides a unique opportunity to be part of a renowned global leader in mobility solutions, offering a stable and reputable career path.

Important Considerations for Candidates:

To excel in this role and make the most of this opportunity, consider the following:

• Pace and Adaptability: The environment is described as fast-paced with constantly changing customer requirements. Candidates who are adaptable, can multitask effectively, and remain calm under pressure will thrive.
• Communication Prowess: Excellent communication skills are paramount, both for handling phone and email inquiries and for interacting professionally with customers in person.
• Positive and Proactive Attitude: A friendly, positive, and "can-do" attitude is highlighted as essential. This role is perfect for individuals who approach challenges with a solutions-oriented mindset.
• Technical Aptitude: Being computer literate is a fundamental requirement for managing systems and processes effectively.
• Driving License: A full driving license is required, suggesting the possibility of occasional involvement in logistical aspects or a need to understand vehicle operations.
• Commitment to Compliance: The responsibility to follow and comply with all relevant legislation means that attention to detail and a commitment to adhering to procedures are critical.

This Hire Administrator position is more than just a job; it's an invitation to join a forward-thinking organization at the forefront of mobility. If you possess the required skills and a desire to contribute to a supportive and successful team, we encourage you to explore this exciting career path.