AVL is the world's largest independent company for the development, simulation and testing of powertrain systems (hybrid, combustion engine, transmission, electric drive, batteries, fuel cell and control technology) for passenger cars, commercial vehicles, construction, large engines and their integration into the vehicle.
AVL Powertrain UK Ltd is looking for an IT Support Engineer to join a market-leading automotive company on a permanent basis. This will be a varied position involving both reactive and proactive support, owning and managing the calls of various areas. As the IT Support Engineer, you will be tasked with providing remote and onsite support to customers across the Midlands and South of the UK, as well as leading local projects and developing processes and maintaining various infrastructure and network systems. You will be involved and act as the first point of escalation for most issues.
• You will provide remote and onsite 1st/2nd line IT and Infrastructure Support to internal and external customers • You will ensure that issues are resolved in a timely and efficient manner within SLA targets and that you always remain professional yet approachable • You will be involved in the planning, implementation and support of various projects and technologies within business • You will work closely with the IT Manager and IT Team to ensure that plans and strategies for improvement are in place and met • Using AVL processes, ITIL best practice and agreed systems of work Technical skills required: • Windows Server and Windows OS • Exchange, Office 365, SharePoint • Active Directory, Group Policy • Understanding of Networking – routers, switches, firewalls • VMWare • Avamar Solution • Remedy Force • VoIP • ITIL • Hardware builds & maintenance
Essential: • A flexible and positive approach to work; an ability to get things done, within the constraints of the policies and processes • Willingness to take ownership of the IT environment and be accountable for its performance • A commitment to “do it right first time” viewed from a customer’s perspective • Possession of excellent communication skills and active embrace of world-class customer service • A desire to learn, grow and adapt to AVL’s philosophy and ethos • At ease working proactively, unsupervised and on own initiative to address complex issues • Ability and willingness to travel to other sites when necessary, including (occasionally) overseas • Experience of working within an ISO27001 / ISO9001 environment • Must be flexible • Valid UK / EU Driving license Preferable: • Previous experience in 1st/2nd line support • Experienced working with Windows networks • Solid understanding of Windows operating systems and peripheral devices • Great team working skills • Self-motivated with a desire to develop • Good time management skills and the ability to prioritise tasks accordingly • The ability to explain complicated technologies to clients • Have a keen interest in new and emerging technologies
If an offer of employment is made, applicants are required to undergo a DBS check. Offers of employment are subject to a satisfactory DBS check and the company reserves the right to withdraw its offer in the event that the applicant has unspent criminal convictions.
Annual Remuneration: Due to UKVI compliance requirements, we are obligated to state the annual gross salary (full-time) for this position. The salary is approx. £30,000 and we will offer market-conforming remuneration taking qualifications and professional experience into account.
Job posted on: 08/09/2022
Closing date: 20/10/2022 We look forward to receiving your details for the unique opportunity to join our growing, high-tech, international team.