Internal Communications Lead

Embark on a Rewarding Career in Global Airfreight Logistics with IAG Cargo

For ambitious professionals seeking a dynamic and impactful role, IAG Cargo presents an exceptional opportunity to join a world-leading airfreight logistics organization. If you are driven by a passion for connecting people and economies, and thrive in an environment that values innovation and collaboration, this position is an excellent next step in your career journey.

IAG Cargo is at the forefront of moving essential goods across the globe, from vital medicines to critical commodities. As the cargo and logistics arm of International Airlines Group, which includes Aer Lingus, British Airways, Iberia, Level, and Vueling, we are instrumental in maintaining global economic flow. Our commitment to a determined, curious, collaborative, and proud work ethic makes us a truly unique and rewarding place to build a career.

The Opportunity: Lead Internal Communications and Connect Your Colleagues

This pivotal role, reporting to the Head of Communications, offers the chance to own and significantly influence IAG Cargo's internal communication channels. You will be instrumental in shaping how we connect our diverse global workforce to our overarching purpose, values, and strategy. This is a fast-paced environment where your creativity and strategic thinking will be paramount in developing engaging content and an ambitious channel strategy. If you excel in the digital landscape and are passionate about crafting compelling narratives, this role is designed for you.

Key Responsibilities and Career Advantages:

• Channel Ownership and Strategic Development: Gain invaluable experience in managing a comprehensive suite of internal communication channels, including digital signage, intranet platforms, mobile applications, collaboration tools, and face-to-face engagement. You will develop and implement strategies that foster colleague interaction, enhance user experience, and reinforce business objectives.
• Intranet Mastery: Take full ownership of our intranet platform, from content management to strategic implementation. This is a prime opportunity to hone your skills in driving engagement and ensuring clear, consistent communication aligned with our business priorities.
• Content Creation and Storytelling: Develop your expertise in curating and creating compelling content that breathes life into our company culture. You will identify and share impactful stories about our people and successes, crafting newsletters, articles, leadership briefings, and proactive campaigns. The role encourages the use of data and insights to continuously refine content and explore innovative formats, keeping you at the cutting edge of communication practices.
• Strategic Advisory: Serve as a trusted advisor to senior leaders and cross-functional teams, contributing to the development of internal communication plans for significant business projects and operational rollouts. This will enhance your strategic influence and ability to provide expert advice on messaging, timing, and audience segmentation.
• Event Leadership: Lead the end-to-end logistics and narrative shaping for key colleague events, such as the Leadership Forum and Quarterly Business Briefings. This experience will hone your project management and event orchestration skills.
• Agency Collaboration: Develop your ability to manage external agencies, ensuring brand consistency and high-quality content. This provides exposure to best practices in colleague engagement and creative messaging.
• Measurement and Impact: Hone your analytical skills by monitoring and measuring the effectiveness of communication activities. You will gain practical experience in using data and feedback to report on reach, engagement, and impact, and to drive continuous improvement.

What You'll Bring to IAG Cargo (Key Considerations for Your Growth):

This role is ideal for individuals with:

• Proven experience in channel management, internal communications, and colleague engagement within complex, fast-paced environments.
• A strong understanding of engaging diverse workforces, from frontline staff to global teams.
• A highly collaborative yet independent working style, demonstrating proactivity and a hands-on approach.
• Digital fluency and a creative, innovative mindset for delivering best-in-class communication experiences.
• Strategic and forward-thinking capabilities, with the ability to embed scalable communication processes for long-term impact.
• Exceptional communication skills, with the ability to distill complex information for various audiences.
• Confidence in influencing and engaging stakeholders, including senior leadership.
• Discretion, integrity, and sound judgment when handling sensitive information.

Why Choose IAG Cargo? (Benefits for Your Career and Well-being):

Joining IAG Cargo means becoming part of a diverse and inclusive business that genuinely makes a difference. Beyond a competitive salary and bonus, we offer:

• Work-Life Integration: A hybrid working model, allowing for 3 days in the office and 2 days remote working, promoting a healthy work-life balance.
• Exceptional Travel Benefits: Access to fantastic staff travel perks from day one, including standby tickets on British Airways and group airlines, and discounted airfares for friends and family.
• Flexibility: A flexible bank holiday policy that allows individuals not on shift to swap statutory holidays for days that better suit their personal schedules.
• Continuous Learning: Access to LinkedIn Learning and Rosetta Stone language courses to support your professional development.
• Health and Well-being: A free onsite gym, access to the UNMIND app, and a supportive community of Mental Health First Aiders.
• Perks: Discounts on Apple products, cinema tickets, and a wide range of other lifestyle benefits through our 'Perks at Work' program.

IAG Cargo is committed to fostering an environment of equity, diversity, and inclusion, ensuring all candidates are assessed fairly and consistently on their merits. We encourage individuals to explore this exciting opportunity and take the next significant step in their fulfilling career path.