## Embark on a Mission-Critical Role with Citi's Kafka as-a-Service Team This opportunity presents an exceptional chance for skilled IT professionals to join a leading global financial institution and play a pivotal role in its technological backbone. If you are driven by analysis, problem-solving, and effective communication, and are eager to contribute to a dynamic DevSecOps environment, this position within Citi's Spring by Citi Team, specifically on the Kafka as-a-Service (KaaS) App & Infra Operations team, is an ideal next step in your career. ### Advantages for Aspiring Candidates: * **Global Impact & Stability:** Become an integral part of a world-renowned financial organization committed to enabling growth and economic progress. This offers a high degree of job security and the chance to influence operations on a global scale. * **Cutting-Edge Technology:** Work with Kafka, a fundamental distributed event streaming platform, and gain deep expertise in its ecosystem, including Confluent components. This is a highly sought-after skill in today's tech landscape, opening doors to numerous future opportunities. * **DevSecOps Culture:** Embrace a modern, collaborative approach to development and operations that integrates security throughout the lifecycle. You'll work in close partnership with KaaS Engineering, fostering a culture of shared responsibility and continuous improvement. * **Comprehensive Skill Development:** This role offers exposure to a wide range of critical operational functions, including: * **Technical Support & Incident Management:** Provide L1/L2 support, resolve complex incidents, and manage problem resolution, ensuring minimal disruption to services. * **Release Management:** Oversee and execute application releases, maintaining stability and quality. * **Business Continuity & Resiliency:** Implement and test critical procedures to ensure the robustness and uptime of the KaaS offering. * **Process Improvement:** Actively contribute to and lead initiatives aimed at enhancing the efficiency and effectiveness of KaaS operations. * **Cross-Functional Collaboration:** Serve as a key liaison between platform users and the engineering team, honing your communication and stakeholder management skills. * **Follow-the-Sun Support:** Participate in a global support model, offering valuable experience in international collaboration and diverse operational challenges. ### Key Considerations for Your Career Path: * **Kafka Expertise is Key:** A strong foundation in Kafka (Brokers, Connect, Zookeeper) within a production setting is highly desirable. While experience with other distributed messaging platforms and a willingness to learn Kafka will be considered, demonstrating prior Kafka exposure will significantly strengthen your application. * **Unix Administration Proficiency:** Experience in administering Unix systems and deployed applications is a prerequisite, highlighting the need for a solid understanding of operating systems and their management. * **Monitoring and Analysis Tools:** Familiarity with monitoring systems like Grafana and Splunk is crucial for maintaining application health and proactively identifying potential issues. * **Process Ownership and Improvement:** This role demands individuals who can not only execute operational tasks but also identify opportunities for process enhancement and drive those improvements forward. A proactive and analytical mindset is essential. * **Effective Communication:** The ability to clearly and concisely communicate technical information to stakeholders at all levels is paramount, especially during critical incidents and for cross-team collaboration. * **Problem-Solving Acumen:** The core of this role revolves around tackling technical challenges and ensuring the seamless operation of a critical platform. Strong analytical and troubleshooting skills are a must. This is more than just a job; it's an opportunity to shape the future of financial services technology by ensuring the reliability and scalability of a foundational platform. If you are ready to take on a challenging and rewarding role within a global leader, we encourage you to explore this exciting prospect.