MoJ Property Directorate- Property Operations Manager Probation North West

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview

The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). As of 2 April 2021, the Prisons Maintenance Group (or PMG) joined MoJ Estates Directorate and the team receives a new title, MoJ Property Directorate. This change aligns us with our Profession – the Property Profession - and brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arms Length Bodies (ALB’s). We also provide property services on behalf of the Home Office.

MoJ Property provides specialist services including , health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.

We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

Team Overview

Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the MoJ and Home Office (HO) estate, providing FM services to the National Probation Service (NPS), MoJ Headquarters and supporting the HO and its departments, such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible facilities management (FM) support.

PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the MoJ Property PS Team is the place for you.

Property Operational Managers (POMS) are responsible for working directly with clients and suppliers, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. Key activities for the role include:

Managing customer and stakeholder relationshipsIssue resolutionCollaboration with the integrator, FM supply chain and other MoJ Property teamsSupplier management and monitoring.Regular site visits along with client engagement meetings, compliance management and project management.

POM’s work alongside Area Property Operational Managers (APOMS) and report directly to the Regional Property Operational Manager (RPOM) for their region. CTC level security clearance is required for this role.

These roles are based in the following regions on the MoJ account and the post holder will be expected to travel to properties across their region:

Locations:-

Manchester – Redfern Building Probation Office, Off Sadler’s Yard, 30 Hanover St, Manchester, M44AH

Liverpool – The Capital Building, 39 Old Hall street, Liverpool, L39PP

Preston – Preston Probation Office, 50 Avenham St, Preston, PR13BN

Chester – Chester Probation Office, Jupiter House, Jupiter Drive, Blacon, Chester, Ch5>

The properties are allocated to the role - and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder.

Job Description, Duties and Responsibilities

Responsibilities will include the following:

Service Management:

Understand and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regimeRoutinely identify and manage risks to resolutionLiaise with the FM supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvementsUnderstand the priorities of stakeholders and how they fit into plans and activitiesManage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to RPOMs where necessaryEnsure you understand your assets, to allow you to provide better and more specific customer serviceFollow the schedule of visits for each asset (to be agreed with RPOM) to discuss performance, issues and update on work ordersEngage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needsEnsure that you follow fire risk assessment proceduresWork with the technical team, and reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance

Customer Management:

Act as the client’s first point of contactEngage through site visits, regular communication and running or attending client engagement meetings as appropriateUnderstand the wider strategic needs and priorities of clients and how they are incorporated into plans and activitiesManage supplier issues and complaints to resolution, escalating to RPOM's where necessaryEncourage, recognise and share innovative ideas and improvements from customers and other stakeholders

Supplier Management:

Develop strong relationships with suppliersEngage with the supply chain, to ensure that contracts provide satisfactory delivery and to drive value for money in accordance with business targetsConduct weekly interfaces with suppliers to escalate issues and scrutinise performanceManage issues to resolution and escalate where necessary to RPOMsEncourage, recognise and share innovative ideas and improvements, from both suppliers and other stakeholders

People & Resource Management:

Independently monitor your progress and work towards fulfilling objectives within your own development planEnsure that you are fully compliant with your mandatory learning, competencies and skills & behaviours required to discharge your roleEffectively manage all delegated spend within agreed internal governance proceduresAdhere to the appropriate governance procedures in procuring and authorising spend, to ensure appropriate value for money and contract deliveryWhere required, contribute data and information to enable the development of cyclical or ad-hoc business planning or business case development

Wider Initiative Involvement:

Understand why and how the wider strategic priorities of the Property Directorate are incorporated in plans and activitiesProactively support the delivery of government soft landings and programmesRepresent the interests of the PS team and the wider MoJ Property within the Government Property ProfessionEnsure that your behaviours reflect government and departmental requirements for diversity and inclusion (D&I)Play an active role in staff D&I networks and/or attend D&I eventsActively participate in client unit, MoJ Property, wider MoJ and industry networks to share best-practice

Skills and Experience

Essential -

You should have strong experience in property and facilities management disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.

You should have experience in:

People management including mentoring, motivating and developmentAsset management, maintenance and contract and supplier managementManaging complex customer relationships and stakeholder liaisonManaging multi-project programmes of maintenance or capital investment

Highly Desirable –

Experience with project management processes is highly desirable.

Qualifications

Working towards associate (HEO/band C) level membership of relevant professional body, e.g. IWFM Level 4 / 5 – Member, RICS FM Pathway or MRICS, with a preference if already held OR equivalent experience.Hold a NEBOSH qualification or be willing to work towards it.You should have suitable technical compliance training, e.g. L8, HV/LV.You should have a full UK Driving License.Membership of the GPP is highly desirable.

Government Property Profession (GPP) Technical Skills

The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels. Details of the GPP Career Framework can be found at: https://www.gov.uk/government/publications/the-government-property-profession-career-framework--2

This role falls under Facilities Management, Practitioner and some or all of the following Technical Skills will be tested during the selection process:

Customer and Client Service - PractitionerProperty Professional Expertise - Practitioner

Behaviours

We will assess you against these behaviours during the selection process:

Seeing the Bigger Picture

Making Effective Decisions

Managing a Quality Service

Communicating and Influencing

Flexible working hours

The Property Directorate offers a flexible working system in many teams.

Requests for reduced hours contracts will be considered in line with business needs.

This is a full-time role. Flexible working requests will be considered in line with business needs.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. We are happy to accommodate any reasonable adjustments you may require during the selection process. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The Directorate is supportive of and encourages flexible working. Non-civil service candidates would typically start on the pay band minimum.