OPD Case Administrator - Derby

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East Midlands Probation Service is inviting applications for the role of Case Admin - Offender Personality Disorder (OPD) Team which includes the Intensive Integrated Risk Management Service (IIRMS) Team for Derby City and Derbyshire. This role is being recruited to under the generic Case Administrator Job Description.

The OPD team in Derbyshire comprises of a multi-disciplinary team, including a probation officer; probation service officer; psychologists and a Senior Support Worker.

The team delivers core OPD services where if a person on Probation is screened in (i.e. they show traits of personality disorder) the allocated Probation Practitioner is offered a meeting with the OPD Probation Officer & Psychologist where they will be offered advice on how best to work with the individual, which will be followed up with a write up or detailed formulation. The latter is used for our more complex cases.

In addition, Options for Change+ (the Intensive Integrated Risk Management Service (IIRMS) is a community-based support service that delivers individually tailored, psychologically informed interventions to those preparing for transition into the community from a custodial setting or hospital. The service will continue to support those in the community who choose to engage.

This role will include responsibility for providing administrative support for collating data and relevant information for the 4 IIRM’s teams in the region.

The OPD team in Derbyshire is a friendly and welcoming team, and we are looking for an enthusiastic individual, who works well with others, is flexible, has an interest in personality disorders/traits/ and general psychological issues and is committed to working within a multi-disciplinary team.

The Case Administrator role in the OPD team will involve supporting team members with relevant administrative tasks two days per week. The IIRM’s case admin role for the region will be allocated two days per week.

The types of tasks required will include;

Updating and maintenance of case recording systemsIdentification of cases eligible for the OPD Screening process, and liaison with Probation PractitionersRunning relevant reports and collation of data therein, with analysis and validation of the required data for the quarterly reports presented to the Commissioners of this Service.The two-day support role to the IIRM’s teams across the region will focus primarily on running relevant reports, collating data etc for the four separate areas.

Overview of the job

This is an administrative job within the National Probation Service.

Summary

The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.Provide cover for an effective and efficient reception and telephone enquiry serviceAct as single point of contact within unit for specialist area of work as requiredDeal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.Carry out enforcement administration as required.Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.Undertake specific Visor administration tasks in accordance with the proceduresAttend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action pointsEnsure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.Provide cover within the unit and to other units within the LDU and Division as appropriate.Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policiesDemonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

Behaviours

Delivering at PaceMaking Effective DecisionsWorking TogetherChanging and ImprovingManaging a Quality Service

Essential Experience

Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviourUse and work on own initiative

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Technical requirements

Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in ExcelPossess basic numeric skills.

Ability

Ability to use databases