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Job at The Ministry of Justice in Norwich, Norfolk
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Operational Support Grade - HMP Norwich - Nights (Prison Support Role)

Job at The Ministry of Justice in Norwich, Norfolk

Overview of the job

It takes teamwork to support our prisons.

As a Nights Operational Support Grade you will support staff during the night period in order to maintain the core requirements of the establishment, ensuring cell doors are locked and secure and all prisoners are safely accounted for.

You don’t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.

In addition to your base pay, you will receive:

annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)9 days bank, public and privilege holidaysaccess to a paid Level 2 apprenticeship in customer serviceaccess to the generous Civil Service pension schemeseason ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

National B - £21,468

The salary figures quoted are for a 37 hour working week inclusive of a 17% unsocial hours working allowance and any additional market supplement payment that will only be paid at certain locations.


Nights shifts are normally worked over a 7 day period and are followed by 7 Rest Days, this will average 37 hours per week. You will work Public holidays (these days are added to your holiday allowance). For an example of the shift times that you could be working please visit our website

Responsibilities, activities and duties

Night Duties: ensure cell doors are locked/secure and all prisoners are safely accounted for

Carry out regular and effective patrols as required by the Night Orderly Officer and Local Security Strategy Undertake wing patrols, pegging, and observation of prisoners including those on Assessment Care in Custody & Teamwork (ACCT), or Cat A and E list prisoners as detailed by the Night Orderly Officer and in accordance with the Local Security StrategyLog any events in the observation book, wing case notes and Security Information Reports (SIRs) as appropriate Carry out and report roll checks as detailed by the Night Orderly Officer Work within the Wing Offices as detailed, providing prompt help and support to prisoners who require itInteract with and support prisoners who are on an open Assessment, Care in Custody & Teamwork (ACCT) or Victim Management Record and record as necessaryMonitor prisoners subject to security checks such as Category A and Escape List Undertake additional night duties as required, including Gate, personal Identification Numbers (PIN) Phones, production/collation of orders

How to apply

Stage 1

Tell us about yourselfClick apply and fill in your personal details on our application formTake a short online testWhen you apply, you will receive an email with detailed instructions on how to take our online test. This is a behaviour-based assessment that assesses whether you have the right natural strengths and behavioural preferences to become an Operational Support Grade. You will complete a series of mini-tasks that are designed to elicit your natural behavioural preferences (e.g. how you naturally tend to make decisions). Whilst the tasks themselves aren’t set in the context of the role, they are designed to observe the behaviours that are most important for the role. This will take around 40 minutes to complete, but there is no time limit.You don’t need to be a gamer to do well on this test. We’re just looking for your natural ability to succeed in the role.

Before you take the real test, we recommend taking a practice assessment through our Firefly Freedom mobile app. This will help prepare you for the real test.Download the practice test onto your mobile device by clicking one of the below links. You will need the code ADJT to take the test.

Android Download | iOS Download

Stage 2

If you pass the test, we’ll invite you for an interview.

At the interview we will assess you against the following Success Profile behaviours -

Communicating and InfluencingDelivering at PaceManaging a Quality ServiceWorking Together

The interview will be of a blended nature consisting of behaviours and experience

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

Due to the Covid-19 pandemic, we are taking measure to ensure both candidate and staff safety, as a result, some prisons are now conducting on-line pre-recorded video interviews. All details will be sent to you before your interview.

The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.

For more information please visit our website:

Job offers: ‘merit’ vacancy

This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.

When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.

You can stay on the merit list for 12 months. After this, you’ll need to apply again.

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Allowance Details

In addition you will receive 17% unsocial working allowance. This has been included in the salary figures quoted.

Working for the Civil Service

A Great Place to Work for Veterans’

The ‘Making the Civil Service a Great Place to work for veterans’ initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Disability support

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

ID 68560 Sectors:
in Norwich, Norfolk, England
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