POLICE STAFF/882/BCH - ICT Mobile Communications Administrator - South - ICT/Mobile Comms

As a result of a team restructure vacancies have arisen within the Bedfordshire Police & Cambridgeshire & Hertfordshire Constabularies (BCH) collaborated ICT Dept for Mobile Communications Administrators (South) (Herts). These roles are based at the Welwyn Garden City Police HQ, Hertfordshire. The vacancies will entail working within a team based at the aforementioned site & across the collaborated Mobile Communications Team as a whole.

The Role: Reporting to the ICT Mobile Communications Team Leader (South) you will be a vital part of the team supporting the Collaborations Mobile Communications. In this role you will provide first line ICT support to mobile communications equipment end users and provide updates on progress of calls or obtain further information where required. Ensure that calls for service are dealt with promptly and recorded accurately. Where possible, provide a first-time resolution to the incident/service requests. In the main this equipment will include but is not restricted to, Airwave radios, Body worn video, and mobile telephony.

You will be required to work 37 hours a week between the hours of 8am till 5pm at the WGC HQ. Key responsibilities:

Provide initial assessment, repair and configuration of devices as required in order to rectify issues reported by users. Reconfigure or replace faulty equipment wherever possible and return faulty equipment to suppliers/maintainers for repair. This includes the collection of faulty equipment from designated points across BCH sites and the return of the repaired equipment. Record and maintain detailed and accurate reports of faults and actions taken. Provide advice to users over the telephone by email and in person.Proactively manage open calls and resolve where possible. Refer any issues which you cannot resolve to the Mobile Communications Engineers or your Team Leader.Under guidance from your Team Leader, assist the Mobile Communications Engineers to carry out Audits, software updates and configuration updates of issued equipment both personally issued and pooled as well as vehicle equipment where appropriate. This will include “on site” working across BCH, transporting and setting up of radio programming stations for the updating of terminal software in handheld and Vehicle radios.Ensure that the equipment is held by the registered user and that all software/configurations are up to date on the Asset Register. Proactively maintain knowledge and understanding of mobile communications faults whether hardware or software related, so that the correct guidance and advice can be offered to users or carry out effective resolution of incidents.

Entry Requirements:

2 years’ experience in an ICT environment.ITIL Foundation Certificate Desirable.Educated to GCSE level or equivalent (Inc. Maths & English) or proven written and numeric skills.Proven ability to work within a team.Good computer literacy & keyboard and telephony skills.Must be highly motivated, innovative and flexible with excellent time management skills. Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff. Must be conversant and at ease with all forms of communications.Ability to work effectively with minimal supervision even when under pressure.Self-motivated and well organise

Any other General Requirements/Scope:

The post may require occasional working outside of normal office hours so flexibility will be required.Vetting required, as advised by the vetting unit.The post holder will be expected to undertake training as and when required.The post holder will be expected to comply with health and safety requirements.Following appropriate training, to take on the role of Evacuation Marshal if no volunteers come forward in the post holders work location.

Obligatory Requirements:

Before commencement of this appointment, this role is subject to medical assessment. For some roles health screening or surveillance may be required on a regular basis, as identified by line manager risk assessments.There is a requirement for the role holder to meet the probationary objectives set.The ability to drive Force vehicles to perform the role.

If you are interested in applying for the advertised role, please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.

Further information on the post can be obtained from Aaron Tweed, BCH ICT Mobile Communications Team Leader (South) via aaron.tweed@herts.police.uk

All internal applicants must have successfully completed their probationary period in order to apply for this role.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload their CV or a completed ‘Staff internal role summary’ form (if you do not have a current CV), which can be found in the vacancy documents below. We strongly recommend that where possible, a CV is provided to ensure that your full experience and employment history is demonstrated. Please note you will be required to provide a statement no more than 500 words against the entry requirements as stipulated in the role profile.

External applicants should ensure that their current CV is uploaded and provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer.

This force is a Disability Confident Leader. Should you require any workplace adjustments for your recruitment journey with us which you have not informed us of, please contact us on 01438 757777 or email us on careers@bch.police.uk and we will be happy to support you. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.

Everyone at BCH (Beds, Cambs & Herts Police) take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

All applications must be submitted through our online recruitment website by clicking the apply button below.