Performance Analyst - Corporate Services

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Overview of the job

The post holder is a member of the Performance and Quality Team within the Business As Usual team, supporting them with the provision of high quality management information tools and providing a flexible analytical resource to meet their requirements.

Summary

Supports the Performance and Quality Manager and Officers (2 -4) who work with LDU clusters to ensure performance and delivery to agreed targets. This includes identifying local performance and quality issues, and developing a programme of quality operational practice and improvement to meet the needs of the division, and HMPPS priorities. The Performance Analyst role is to work alongside the P & Q team, their responsibilities will include:

Developing new business intelligence, tools and reportsActing as Account manager for analytical requests from NPS division, ensuring understanding of requirements and translating these into analytical workDeveloping strong working relationships within the team and with other stakeholdersDevelopment and maintenance of management information dashboards for use within NPS directorate and divisionResponding to ad hoc analytical requests ensuring these are translated into efficient reportsAssisting the preparation and delivery of training programmes

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

Support organisational vision and strategies as regards quality improvement within the LDU clustersSupport the development and implementation of systems for reviewing and assessing effective practice within the LDU clusters, including data audits and flow charting techniquesPromote a culture of innovation and continuous improvement

Performance management within the LDU Clusters

Support performance management of LDU clusters within the division through the provision of informationIdentify opportunities for performance improvement through analysing trends within LDU clustersSupport the implementation of performance plans within LDU clusters and monitor their effectiveness through the provision of appropriate monitoring toolsWork with PQO colleagues to share good practice

Quality Management

Support continuous quality improvementImplement best practice initiatives internallyDevelop tools to assist with monitoring compliance with quality systems

Develop Team and Partnership Working

Be responsible for establishing effective working relationships with other teams and with colleaguesProvide information to colleagues where requiredProvide a business partnering service where requiredSupport a performance and quality-focused organisation

Plan and organise

Support manager with the provision of reports and analysis for SLA review meetings around performance. Develop action logs where appropriateShare knowledge and good practice to inform the continual improvement of service delivery

Use communication effectively

Providing information, feedback and adviceInfluencing and persuadingParticipate in meetings as appropriate using appropriate skills, styles and approaches

Enhance your own performance

Manage own resources and professional development

Use information to support decision makers

Liaise with staff to receive, collate and analyse information, compiling reports as necessaryDevelop and utilise data to identify trends and issuesComply with systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

Support a culture and systems that promote equality and value diversityImplement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate

Manage Projects

Enable an effective approach to project and process evaluation through provision of suitable analytical toolsEnable others to carry out project management rolesMaintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

Changing and ImprovingDelivering at PaceWorking TogetherManaging a Quality ServiceMaking Effective Decisions

Essential Experience

Demonstrate experience of stakeholder management, demonstrate experience of maintaining information & administrative systems including databases, and experience of quality systems and implementing quality improvement initiatives

Technical requirements

NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience).Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).