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This is a permanent position for a Performance & Quality Officer within the North East Probation Service Performance Team (based within the regional Performance & Quality Team). The successful candidate will work closely with the Performance Manager, P&Q Officers and Performance Analysts to support the provision of high quality management information and analysis, and in supporting PDUs in maintaining and enhancing performance.
Overview of the job
The job is a member of a team of 2 to 4 PQO's working with individual LOU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.
The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specificationsDeveloping and delivering a quality improvement programme for the DivisionIdentifying local performance and quality issues and opportunities linking in to HMPPS priorities.Running improvement initiatives to address opportunities for performance improvement
Working with other PQO's to share best practice and maximise improvements in quality and performance.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Support Service Delivery Quality Improvement and Practice DevelopmentProvide guidance for delivery of effective practices across the LDU clustersDemonstrate support for organisational vision and strategies as regards quality improvement within the LDU clustersImplement systems for reviewing and assessing effective practice within the LDU clustersImplement practice development opportunities developed in collaboration with HMPPS/NPS training and ODContribute to a culture of innovation and continuous improvement
Performance management within the LDU ClustersSupport performance management of LDU clusters within the divisionIdentify opportunities for performance improvement and analysing trends within LDU clustersSupport the implementation of performance plans within LDU clusters and monitor their effectivenessWork with PQO colleagues to share good practice and promote performance initiatives
Quality ManagementSupport continuous quality improvementImplement best practice initiatives internallyMonitor compliance with quality systems
Develop Team and Partnership WorkingBe responsible for establishing effective working relationships with other teams and with colleaguesWrite reports for management on contract performance and provide cost analysis where requiredProvide information to colleagues where requiredSupport a performance and quality-focused organisation
Plan and organiseSupport manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriateMonitoring of CRC and other organisations delivery of interventions on behalf of NPS.Share knowledge and good practice to inform the continual improvement of service delivery
Use communication effectivelyProviding information, feedback and adviceInfluencing and persuadingParticipate in meetings using appropriate skills, styles and approaches
Enhance your own performanceManage own resources and professional development
Use information to support decision makersLiaise with staff to receive, collate and analyse information, compiling reports as necessaryDevelop and utilise data to identify trends and recommend action to maintain and enhance performanceComply with systems for the exchange of sensitive information, data and intelligence
Manage Diversity and QualitySupport a culture and systems that promote equality and value diversityImplement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
Manage ProjectsEnsure an effective approach to project and process evaluationManage a programme of complementary projectsEnable others to carry out project management rolesMaintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
BehavioursChanging and ImprovingWorking TogetherManaging a Quality ServiceDelivering at Pace
Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).
Demonstrate the ability to maintain information & administrative systems including databases.