Police Contact Enquiry Officer

Are you looking for a job role where no two days will be the same?Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?Are you passionate about identifying and helping to protect the vulnerable?

If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.

You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.

Please note for this role there is a requirement to attend a 5 week full time call handler course at Kidlington and take and pass a typing test.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 18723. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 5 June 2022.