Process Officer

In this role the successful candidate will provide an effective and efficient support to the Criminal Justice Unit in respect of the decision making process for traffic offences. This will include assessing allegations arising out of safety camera enforcement operations, the administration and actioning of correspondence arising out of those reports, and assessment of court files prepared to the National File Standard to ensure timeliness and quality standards are met. You will also investigate and respond to customers in processing and finalising cases, complaints and other queries to ensure fair and consistent decisions are applied in line with force procedures.

You must be educated to A-Level standard or equivalent, ideally with a particular focus in law and procedures. You will have recent experience in decision making and file management with the ability to assimilate information, together with proven customer service skills to enable good communication at all levels. Proven ability to prioritise, organise and manage your time effectively is essential together the ability to work unsupervised and as part of a team.

The hours are 37 hours per week to be worked:-

Week 1 – 8.00am – 4.00pm

Week 2 – 9.00am – 5.00pm

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 19159. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 12 June 2022