Rental Operation Agent

Discover Your Next Career Move: Rental Operations Agent with Avis Budget Group

Are you a customer service superstar with a passion for creating memorable experiences? Do you thrive in a dynamic environment and enjoy the satisfaction of exceeding customer expectations? If so, the Rental Operations Agent position at Avis Budget Group presents an exciting opportunity for you to join a globally recognized leader in mobility solutions.

This role is more than just a job; it's a chance to be at the forefront of the vehicle rental industry, contributing to a company dedicated to innovation and customer satisfaction. Avis Budget Group, home to iconic brands like Avis, Budget, and Zipcar, is on a mission to be the best vehicle rental company in the world, and they're looking for driven individuals to help them achieve this goal.

Key Advantages for Aspiring Candidates:

• Customer-Centric Role: At its core, this position is about building relationships and ensuring every customer has an outstanding rental experience. You'll be empowered to manage the entire rental journey, from initial vehicle preparation to seamless returns.
• Brand Ambassadorship: As a front-line representative, you'll have the opportunity to embody the company's values, positively promoting its products and services and leaving a lasting impression on customers.
• Performance-Based Rewards: The role offers the potential to earn monthly commission, rewarding your dedication and success in driving sales and productivity.
• Comprehensive Benefits Package: Avis Budget Group recognizes that its employees are its greatest asset. You'll benefit from:
  • 33 days of holiday (inclusive of bank holidays) for excellent work-life balance.
  • A generous discount account offering a wide array of perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, and learning opportunities.
  • Access to an Employee Assistance Programme (EAP) providing 24/7 mental health and wellbeing support.
  • Attractive employee discounts on car rentals across the Avis Budget Group, including Zipcar.
• Diverse and Engaging Work: The description highlights a fast-paced, varied environment where no two days are the same. This is ideal for individuals who enjoy taking on new challenges and adapting to different tasks.
• Global Leader in Mobility: Joining Avis Budget Group means becoming part of a company with over 70 years of experience and a vast international presence. You'll be contributing to the future of mobility.

Key Considerations for Your Career Path:

• Customer Service Foundation: Prior customer service experience is essential. Your ability to connect with people and resolve issues effectively will be paramount to success.
• Communication is Key: Strong communication skills are vital for interacting with a diverse customer base and working collaboratively within a team.
• Team Collaboration: The role emphasizes being a team player, indicating a supportive and collaborative work environment where shared success is valued.
• Adaptability and Flexibility: The rotational shift pattern and the nature of the work require flexibility and a 'can-do' attitude. If you enjoy variety and are comfortable working on annualised hours, this role could be a great fit.
• Driving Proficiency: A full, valid driving licence with at least 12 months of experience is a requirement, underscoring the hands-on nature of the operations.

The Rental Operations Agent position at Avis Budget Group offers a compelling combination of customer engagement, personal development, and valuable benefits. It's a fantastic opportunity for individuals seeking a rewarding career in the exciting and ever-evolving world of mobility.