Senior IT Service Manager

Job Title: Senior IT Service Manager

Salary: £56,560 to £60,714 plus a Location allowance of £1,639. You will receive £56,560 the band minimum. Progress to the band maximum of £60,714 will be via incremental progression.

Location: Vauxhall

Your focus on service will improve our own

London is home to almost nine million people across 32 boroughs. We use every possible means to keep them safe and bring criminals to justice, which is where IT services comes in. Join us, and you’ll be contributing to keeping London safe.

This critical role aligns to our Digital Policing service delivery vision, and it will see you control all service management elements of secure service delivery at the Met. It will include lifecycle service and operational management, ensuring compliance with corporate policies, and providing and agreeing amendments to policy or process where relevant to Secure Services.

This role includes the leadership and management of a team of seven as well as close cooperation with our Engineering and Project teams.

On the service management side, you’ll ensure a great customer experience, manage contract renewals and suppliers, deliver transition and handle operational security management.

The role will involve activities such as chairing service review meetings with key customer groups and developing service metrics and a feedback system. We’ll look to you to further develop and optimise our transition management process and Configuration Management database.

You’ll have experience as an inclusive leader backed by an ITIL qualification or equivalent. As important, you’ll bring us a strong focus on the customer and a desire to improve the safety of every Londoner.

Job Summary

The purpose of this role is to provide control of all Service Management elements of Secure Service Delivery in the MPS. Secure Services manages retained IT systems.

This includes lifecycle service and operational security management, ensuring compliance with corporate policies, such as change management, Digital Policing (DP) Service initiatives and BCP, providing and agreeing amendments to policy or process where relevant to Secure Services. This is a critical role and aligns to the DP service delivery vision of delivering excellent customer experiences.

Key Tasks

Service management

To ensure excellent customer experience of DP Secure ServicesTo manage contract renewals and suppliersDelivering and maintaining life cycle asset and change managementTransition & Service Acceptance managementOperational security managementOwnership and optimisation of the CMDb

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:

https://sscl-innovation.com/MPScandidatepack/

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 31st May 2022.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer, the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

www.metpolicecareers.co.uk

Essential Criteria:

Evidence of Inclusive LeadershipQualification - ITIL Foundation