Service Architect

This is a full time position

This is a CV only application process

The closing date for this post is 12 noon on Wednesday 1st June 2022.

The Service Architect is responsible for the efficient and effective design of digital service delivery to ensure services meet the needs of West Mercia Police customers.

Develop and maintain Digital Services’ customer service designs, including the delivery of relevant service architectures to support the strategic transition of business solutions into production, by identifying and integrating business, information, and technology architecture, in alignment with service strategy, creating a culture of perpetual challenge and continuous improvement in the delivery of internal and 3rd party services.

Works as part of the DS Architecture team and architecture practice to identify impacts on service architecture and user service experience. Will have extensive knowledge and experience of ITIL v4 or ITIL v3 alongside Service Handover and Delivery.

Collaborates closely with the solution delivery teams and technical resources, the Architecture Team, Operations Manager, Service Manager and the Supplier Relationship Manager to define service objectives, commercial arrangements, service levels and other performance indicators.

Candidates with the following experience or job titles could consider this role:

Service Delivery Manager, Service Manager, Operations Manager, Architect or similar experience.

This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.

We embrace diversity and welcome applications from everyone.

We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use MyBop)

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.

If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.