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Job at Atos in Greater London, WC1V
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ServiceNow Technical Architect

Job at Atos in Greater London, WC1V

The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview.

The data is only used for the purpose of providing additional support at interview.

If this is applicable to you, please ensure you answer “Yes” to the question regarding disability included in the application form for our awareness.

About the role Technical Architect:

Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units (within the customer organisation) are engineered in accordance with corporate architecture and infrastructure standards.

Responsibilities:

Governance of the relationships between applications, legacy systems, component libraries, content repositories and supporting databases. Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Providing creative solutions to resolve business problems, technology issues, process and people challenges. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries. Hands-on technical delivery of the ServiceNow technical solutions. Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions Stay current on product developments/ releases to a level required for demonstrations and thought leadership. Mentoring and coaching others, as well as sharing best practices and knowledge. Support the development and growth of the services delivered by Engage ESM practices. Excellent verbal and written communication skills required.

Qualifications, skills and experience:

5+ years’ experience in technical solution design and implementation of the ServiceNow application. Proven management / influencing abilities. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management is critical. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Expertise with scripting languages such as PERL, JavaScript, Python, and Shell. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. Must have legal authorisation to work in the UK.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos

ID 127044 Sectors:
in London, Greater London, England, WC1V
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