Student Fees Administrator

Full-Time, Permanent

Applications are invited for the post of Student Fees Administrator in the Department of Finance

Are you passionate about finance and eager to make a difference in a vibrant university setting? We are inviting applications for the role of Student Fees Administrator in our Student Fees Office, part of the Finance department at Royal Holloway.

As a Student Fees Administrator, you will play a crucial role in supporting a variety of income allocation, reconciliation, and credit control tasks. You will collaborate daily with colleagues in both the Finance and Student Facing teams, ensuring smooth financial operations.

You will be responsible for daily income reconciliation of student receipts, student refunds, general email enquiries, invoicing and collection of fees for students as well as supporting year end. 

You will meet and assist students with any queries on their fees, account billings and payments and able to show empathy and understanding.

You will guide and mentor junior colleagues in the team. 

We are looking for applicants who can demonstrate a good knowledge of accounting and a high standard of numeracy as well as demonstrable experience of working on Accounts Receivable. Customer service skills are essential along with a positive, team-focused attitude

In return we offer a highly competitive rewards and benefits package including:

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Mina Jobanputra, Head of Student Fees on Mina.Jobanputra@rhul.ac.uk.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference: 0525-119

Closing Date:   23:59, 12 June 2025

Interview Date: To be confirmed

Closing Date: 12 Jun 2025

Section: Professional Services

Salary: £28,928 per annum - including London Allowance This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.