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Student Support Coordinator

Job at University of Kent in Canterbury, Kent, CT2

The Division of Computing, Engineering and Mathematical Science is looking to recruit  a Student Support Coordinator.  The Student Support Coordinator provides a professional and wide-ranging administrative and pastoral service within the divisional Student Support team. Working closely with the Senior Tutor and colleagues within the team, they will ensure, as far as possible, any problems or difficulties that students face are mitigated or avoided, so that academic achievement and the quality of the student experience and engagement remains paramount. The team provide a student facing pastoral service and also signpost the central professional service provision for students where this is a more appropriate course of action.

As a Student Support Coordinator you will:

Act as a contact point and referral service to students with difficulties or problems that may be, or are at risk of affecting their studies, ensuring that incoming enquiries and contacts are managed, triaged and directed appropriately. Signposting student to services available from with the Division and the appropriate central Student Support team. Administer the Inclusive Learning Plans (ILPs) in line with University and divisional policies and guidelines. This also includes the management of In-course test (ICT) administration and requirements for students with ILPs in line with University guidelines.Coordinate, monitor and report on student attendance and academic engagement producing regular reports for the Senior Tutor and Student Support team to help identify those students who are a cause for concern. Ensure the Division is implementing and complying with the University’s Academic Diligence and UKVI monitoring procedures.Monitor all enquiries via email, telephone or in person to ensure student enquiries are dealt with as swiftly as possible, responding to basic enquiries from staff and students with an interest in the pastoral care and wellbeing of students.

To be successful in this role you will:

Be educated to A Level standard and have GCSE English and Maths (Grade C/4 or above) or equivalentHave experience of working inn an office environment with face to face contact with a variety of people, in an advisory roleHave good IT skills particularly in MS Office packages and experience in using spreadsheets and databases to intermediate levelHave excellent interpersonal skills with the ability to communicate clearly and accurately with wide range of peopleHave experience of and ability to manage own workload, prioritising tasks as appropriate to meet challenging demands and deadlines

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the application process please contact the Resourcing Team at jobs@kent.ac.uk quoting ref number: CEMS-173-22

Closing Date: 28 Sep 2022 Category: Administrative

ID 75113 Sectors:
in Canterbury, Kent, England, CT2
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