Connection Services Team Leader
LocationGuildford and Croydon
Network Operations – Connection Services
£35,108 + car + benefits
All applications will be reviewed after the closing date.
We also provide the following additional benefits
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On – scheme providing discount on hundreds of retailers products. Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres Discounted access to sports and social clubs Employee Assistance Programme.
Surveyors are front line staff visiting customers at their premises to provide surveys/ quotations, advice and assistance. The role is to ensure that high levels of service are delivered to customers in a cost effective manner, thereby ensuring that accurate and timely quotations are delivered to customers within the guaranteed standards timescales.
To provide excellent customer service by exceeding expectations in terms of quality of service and information provided.Make and keep appointments with customers Provide a detailed drawing and quotation on site for single/ three phase services, (up to 4 properties <70KVA) Explain to the customer the work content which UK Power Networks provide within the quoted price Discuss, advise and document the work to be carried out by the customer Liaise regularly with the Small Services team, including the quotation and Scheduling units, Delivery teams and Contractors, where applicable, to ensure that the work is completed to time and budget Resolve any complaints on site with customers Ensure 100% compliance
Nature and Scope: Small Services, is positioned within Networks operations, and is managed by the Director of Network Operations. A surveyor reports directly to the Connection Services Team Leader, who reports to the Connection Services Manager who reports to the Head of Connection Services, Highway Services & Disconnections As a Surveyor the job holder should be fully aligned and wholly comfortable with group culture, Company ambitions and values. Knowledge, Skills, Qualifications & Experience: Essential The ideal candidate must be able to demonstrate the points listed below. Team PlayerFlexible approach Problem solve to assist wider team Feedback innovations and improvements Embrace continuous improvement and actively take part in the process of improvement Identify and share potential issues and resolutions
Customer ServicePersonable Approachable Professional (in both appearance and attitude). Presentable Good phone manner Active listening Consistent Can do attitude Energetic, enthusiastic, positive Proactive Call handling training for phone and face to face
IT SkillsMicrosoft office competent Ability to use a mobile device and smart phone Open minded to new technology and innovations
TechnicalAbility to read and understand plans and maps Preferably electrical Knowledge of street works Ability to simplify complicated scenario Demonstrates problem solving (both technically and personally). Be able to apply pricing policies to designs Look at the job and be able to identify the resource and material required to complete
e.g. 1 Linesperson, 100m ABC etc.
OrganisedTime management Ability to prioritise Able to meet deadlines Work autonomously Flexible approach Work under pressure and ability to react quickly to changes in program
As part of this role you may be required to undertake shifted work pattern, with evening and weekend work. The successful applicant should also hold a full UK clean driving licence. DesirableElectrical engineering qualification An understanding of the UK Electrical Networks City & Guilds Street works Excavation and Reinstatement
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.
If in doubt ask!
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.