AI Conversational Designer

Barclays is seeking a visionary AI Conversational Designer to join their Digital Customer Experience team and lead the evolution of their conversational AI capabilities. This is a significant opportunity for a driven individual to make a tangible impact on customer experiences and shape the future of digital banking.

This role offers a unique chance to be at the forefront of Generative AI innovation within a respected financial institution. You will have the platform to not only design groundbreaking conversational solutions but also to lead and develop a team, fostering a dynamic environment where creativity and technology converge.

Advantages for Potential Candidates:

• Strategic Leadership: This position offers the chance to helm a critical function, influencing the strategic direction of Conversational AI and Generative AI within Barclays.
• Impactful Innovation: You'll be instrumental in reshaping how millions of customers interact with Barclays, driving innovation in digital offerings and customer service.
• Team Development: The opportunity to channel your leadership skills to mentor and develop a team, contributing to their growth and the overall success of the function.
• Cross-Functional Collaboration: Engage with diverse teams to craft cutting-edge AI solutions, setting new industry standards in financial services.
• Career Growth in AI: Deepen your expertise in conversational AI, NLP, and product vision within a leading financial organization, enhancing your career trajectory in this rapidly evolving field.
• Visible Impact: Your work will directly contribute to improving customer experiences, with opportunities to see the direct results of your design and strategic input.
• Location Options: The role is based in either the vibrant Radbroke or London - Shoreditch campus, offering a choice of dynamic working environments.

Key Considerations for Candidates:

• Experience in Conversation Design: A strong foundation in conversation design principles and practices is essential.
• Leadership Acumen: Proven leadership skills are required to manage and inspire a team, drive strategic initiatives, and influence stakeholders.
• Cross-Functional Communication: The ability to effectively communicate and collaborate with various teams is crucial for success.
• Customer Obsession: A genuine passion for understanding and improving customer experiences is paramount.
• NLP and Data-Driven Decision Making: Candidates with advanced knowledge of Natural Language Processing (NLP) and a demonstrated ability to leverage data for decision-making will be highly valued.
• Product Vision: Experience or a strong understanding of conversational AI product vision, particularly in the context of Search and Virtual Assistant integration, will be advantageous.
• Strategic Thinking: The role demands sophisticated analytical thought and interpretive thinking to define problems and develop innovative, complex solutions.
• Risk Management and Controls: An understanding of risk management and the ability to contribute to a strong control and governance agenda is expected.
• Barclays Values and Mindset: Alignment with Barclays' core values (Respect, Integrity, Service, Excellence, Stewardship) and mindset (Empower, Challenge, Drive) is fundamental.

This role is an excellent fit for ambitious Conversational Designers who are eager to lead, innovate, and make a significant contribution to the digital transformation of a major financial institution. If you are passionate about customer experience, driven by technological advancement, and ready to embrace a leadership challenge, this opportunity at Barclays warrants your serious consideration.