Applications Analyst

Full time permanent

Location: Agile

Salary: £39,355 to £48,149 per annum

Introduction to YSJ university

York St John University is home to nearly 11,000 students and staff from more than 100 countries. We’re proud of our roots in accessible education and are building a future shaped by modern technology, user-centred design, and continuous service improvement.

Situated in the heart of the historic city of York, and with the recent addition of our new London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

About the Role

We're looking for an experienced Applications Analyst to lead the lifecycle management of one or more key digital services. You'll combine technical expertise with operational awareness to deliver secure, scalable, and user-driven application platforms.

You’ll act as a subject matter expert, responsible for configuration, integration, support, and continuous enhancement of assigned systems. You’ll also shape roadmaps, support agile delivery, and mentor team members.

This role balances ownership of live services with collaborative change activity across project, product, and support teams.

Key Responsibilities

Manage the design, delivery, improvement, and retirement of assigned servicesTranslate business needs into technical enhancements and service designsSupport and configure low-code/no-code platforms (e.g. Power Platform)Contribute to agile cycles including backlog grooming and sprint planningAnalyse service data to drive improvements and meet SLAsLead integration with platforms like Dynamics 365, Moodle, Jira, and SharePointProvide expert-level troubleshooting and user supportEngage suppliers and partners to ensure service reliabilityDocument processes, configurations, and compliance requirementsMentor analysts and support team developmentRepresent the Applications team in service reviews and governance forums

Current Focus Areas

We’re particularly interested in strengthening capabilities in:

Student systems and CRM platforms (e.g. Dynamics 365)Workflow automation and data analytics (Power Automate, Power BI)ITSM platforms (e.g. Jira Service Management)Learning technologies (Moodle and related tools)

You don’t need to cover every area; we value specialists with a learning mindset and collaborative approach.

Required Skills and Experience

Experience managing enterprise applications in a live service environmentTechnical knowledge in API integration, SQL, REST, and data workflowsStrong communication skills, with an ability to explain solutions clearlyConfidence working across agile and operational teamsA user-first approach grounded in data and continuous improvementFamiliarity with IT service and project delivery frameworks (e.g. ITIL, Agile)

Why Join Us?

Own and shape services that matter to students and staffBe part of a values-led, mission-driven university communityJoin a team that values accountability, autonomy, and collaborationGain exposure to a broad portfolio of digital tools and platformsEnjoy flexible working and a supportive, inclusive culture

Further Information

Please contact Khaled Al-Ankar, Applications and TEL Manager at k.alankar@yorksj.ac.uk for further details regarding this role.

It is anticipated that the selection process will involve a panel interview and presentation. Further details will be provided to shortlisted applicants.

Closing Date: 13 Jun 2025

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £39,355 to £48,149 per annum