Applications Support Analyst (Intermediate)

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfasts iconic Titanic Quarter.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.Responsibilities:

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.

Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

Act as a liaison between users/traders, interfacing internal technology groups and vendors

Participates in disaster recovery testing

Participate in application releases, from development, testing and deployment into production.

perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

Considers implications of the application of technology to the current environment.

Analyzes applications to identify risks, vulnerabilities and security issues.

Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

Exchanges ideas and information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Performs other duties and functions as assigned in a concise and logical manner.

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

Participation in some process improvements.

Previous experience or interest in standardization of procedures and practices.

Basic Business knowledge/ understanding of financial markets and products.

Knowledge/ experience of problem Management Tools.

Understands of how own sub-function integrates within the function and commercial awareness

Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

Good customer service, communication and interpersonal skills

Good knowledge of the business and its technology strategy

Consistently demonstrates clear and concise written and verbal communication skills

Knowledge of issue tracking and reporting using tools

Good all-round team member

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Ability to communicate appropriately to relevant stakeholders

Education:

Bachelors/University degree or equivalent experience

What well provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citis EEO Policy Statement and the Know Your Rights poster.