Assistant Manager, CIB Customer Experience

Opportunity Spotlight: Assistant Manager, CIB Customer Experience

This role presents a compelling opportunity for individuals passionate about shaping exceptional client journeys within the Corporate and Institutional Banking (CIB) sector. As an Assistant Manager on the CIB Client Experience (CX) team, you will be instrumental in driving strategic initiatives by translating client feedback and insights into actionable improvements.

If you are a data-driven professional with a knack for understanding customer needs and influencing strategic decisions, this role offers a platform to make a significant impact.

Key Advantages for Candidates:

• Strategic Influence: Directly contribute to CIB strategic initiatives and ongoing investment decisions by providing critical client feedback and insight. Your work will directly inform the direction of the business.
• Data-Driven Impact: Hone your skills in analyzing complex data from multiple sources, generating actionable insights, and presenting them in a compelling, visual manner to influence senior leadership.
• Diverse Skill Development: This role offers exposure to a broad range of activities, from designing and managing client experience programs to collaborating with external agencies for market benchmarking and propositional testing.
• Flexible Working: The organization is committed to supporting flexible working, with options including Hybrid Working, Job Share, and Reduced Hours. This allows for a better work-life balance and caters to diverse personal circumstances.
• Career Growth at a Leading Institution: Join Lloyds Banking Group, a company actively investing in its people, data, and technology. This commitment fosters an environment ripe for innovation, learning, and career advancement.
• Commitment to Diversity, Equity, and Inclusion: Be part of an organization that champions diversity and inclusion, offering a supportive environment where everyone can thrive. This includes robust support for colleagues with disabilities and a commitment to guaranteeing interviews for eligible candidates through the Disability Confident Scheme.
• Comprehensive Benefits Package: Beyond a competitive salary, enjoy a generous pension contribution, annual performance-related bonus, share schemes, adaptable lifestyle benefits, ample holiday, and comprehensive wellbeing initiatives.

Key Considerations for Your Career Path:

• Location Flexibility: This role is available in multiple key locations: Bristol, Manchester, Birmingham, or Edinburgh. Consider which location best aligns with your current circumstances and long-term career aspirations.
• Hybrid Work Model: The standard working pattern is hybrid, requiring a minimum of two days per week or 40% of your time in the office. Understand how this model fits with your preferred working style.
• Essential Skills: A strong foundation in qualitative and quantitative research methods, data interpretation, manipulation, analytics, and visualization is crucial. The ability to translate data into compelling "storytelling" is highly valued.
• Stakeholder Management: The role requires confidence in engaging with and influencing senior stakeholders, necessitating excellent communication and interpersonal skills.
• Industry Knowledge: Familiarity with commercial banking products and client segments will be advantageous, allowing for a quicker ramp-up and deeper understanding of the business context.
• Program Management Experience: While not explicitly mandatory, experience in running client insight programs is highlighted as beneficial, suggesting that prior exposure to similar initiatives would be a strong asset.

This Assistant Manager position offers a fantastic chance to contribute to a respected financial institution while developing your expertise in client experience management. If you possess the analytical acumen and passion for customer advocacy, this role could be a significant step in your career journey.