Branch Planning Lead (Rexel Eagle Court Birmingham, Rexel Midlands, GB)

Branch Planning Lead: Key Responsibilities:

Deliver designs and tools to optimise in-branch customer journeys and POS. Support the Head of Branch Planning with the creation and implementation of impactful customer journey strategies. Develop branch format designs that enhance the shopping experience and increase basket size. Implement tools to audit, map, and maintain branches for easy-to-execute POS solutions. Drive the integration of AI tools to ensure accurate, first-time communications and seamless customer engagement. Manage the implementation of third-party partnerships to support branch growth.

Branch Planning Lead: Experience & Attributes:

Operational Planning: Proven ability to design and optimise visually impactful branch formats that align with business goals. Customer Journey Expertise: Strong skills in mapping and enhancing customer journeys to boost engagement, satisfaction, and retention. Data-Driven Decision Making: Experience using financial and data insights to maximise branch profitability. Team Collaboration: Effective communicator with the ability to motivate teams and stakeholders. AI Knowledge: Familiarity with AI tools to ensure seamless and accurate communication strategies.

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