Call Centre Operative

The University of Kent’s Accommodation Office is currently recruiting Temporary Call Centre Operatives to support the Accommodation call centre during the UCAS Clearing process in August 2025.

These temporary roles are critical to the success of the Accommodation department and wider University, providing applicants with information and guidance on campus accommodation, answering questions and referring complex queries to senior colleagues.

Successful applicants will be flexible, confident dealing with customers on the phone, able to demonstrate exceptional levels of customer service, computing skills, a high level of attention to detail, and the ability to work calmly and accurately under pressure, both alone and as part of a team.

You will be working as part of a team on shift pattern of up to 35 hours per week, including early mornings, evenings and weekends. Hours will vary from week to week and are not guaranteed. Hourly rate £13.11.

The Accommodation call centre will run from 14/08/2025 – 29/08/2025. If after this date the call centre continues receiving a high volume of calls, it will continue to operate with a reduced number of staff until 05/09/2025.

You will need to be able to complete a 2-day intensive mandatory training course, taking place on 7 and 8 August 2025, from 9am – 5pm.  It will not be possible to offer training on any other days.

If you think this summer vacancy is for you, please submit your application and answer the five supporting statement questions.

All applicants will be scored against their answers and shortlisted for interviews, which will take place in person during the first two weeks of June 2025.  

As a Call Centre Operative following full training you will:

Provide exceptional levels of customer service and work calmly and accurately, both alone and as part of a team.Confidently handle inbound telephone enquiries, advising current and prospective students and their guardians about campus accommodation and other services and facilities.Assist with individual users’ log in issues.Record room move requests and make outbound calls to follow up on these requests.Assist with administering room swaps and room changes.Adhere to Data Protection Act 2018 (GDPR).Deliver and promote equality, diversity and inclusivity at all times.Complete any other duties that would reasonably fall within the scope of this role, as instructed by the call centre supervisor.

Disclaimer:

Whilst we understand that some applicants may wish to use AI to support their application, please ensure that your answers include genuine experiences, concrete examples and express your personal motivation for the job.

Closing Date: 12 May 2025

Section: Timesheet

Salary: Please see the advert for the hourly rate