Claims Administrator, Capita Group

Capita are looking for a Claims Administrator to join us working with a key Life & Pensions client, within a well-established and experienced team. This position will present an opportunity for plenty of customer contact, as well as potential to progress within the organisation in the future. The role will be working on a hybrid arrangement, mainly working from home, however there will be need for visits to the offices in Swindon – as such you’ll need to be based within commuting distance from Swindon. Capita is an equal opportunity and disability confident employer. Job title: Claims Administrator Job Description: What will you deliver? Communicating with customers via both telephone and in writing regarding their bereavement claims. Chasing customers on outstanding information required for their claims. Performing administration duties on claims. Contribute to a positive and supportive team culture. General administrative duties. What are we looking for? Previous administration experience is essential. Previous experience in an FCA regulated financial services environment and / or claims experience in a back-office environment. Full training can be provided on claims processes as long as the incumbent is willing to learn. Excellent communications skills, both written and orally, as this will involve plenty of customer contact. Strong professional customer service skills, as some communications with customers will be with vulnerable people who have recently suffered bereavement or illness. Good IT skills, including Word, Excel etc., as well as able to learn new software quickly. Self-reliant, able to manage workloads effectively. What can we offer you? In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following: A competitive starting salary. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology About Capita Regulated Services At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. What Next? If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch. Equal Opportunities We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. Location: Swindon , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.