Claims Handler reference: R-147992

Kick Start Your Customer Service Career with Aviva Customer Service Expert - Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). Allocated shift pattern between 08:00 – 18:00 Monday – Friday Location – Bristol Lake View is situated in Stoke Gifford, North of Bristol City Centre. The office is a short walk to Bristol Parkway Station and close to the M4, M5 motorway links. Overlooking a beautiful lake surrounded by wildlife, we also offer free onsite parking and excellent facilities including a gym, restaurant and wellbeing rooms. The office is also a short walk to an array of shops and restaurants. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers. A bit about the job: We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Claims Team within Aviva. Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally. This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness. Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn/develop using initiative, ownership, and judgment to seek the best resolution for all customer queries. Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers. Skills and experience we’re looking for: Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail. Ability to work on own initiative and make decisions in a customer-focused team environment Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment. Excellent communication skills both written and verbal with great attention to detail Please note this job role is not sponsorable under the Home Office points based system. Whilst we expect the offered salary to fall within the applicable pay range, any specific offer will be reflective of experience and the market rate for the role. Please ensure that the job history information on your Career Profile is up to date before submitting your application, or attach an up-to-date CV. All displaced candidates will be given primacy for this role. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give us a call on 02045714754 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.