Career Opportunity: Complaints Handler with Barclays

Are you a highly organized, detail-oriented individual with a knack for effective communication and a passion for providing exceptional customer service? This Complaints Handler role at Barclays presents a significant opportunity to leverage your skills within a leading financial institution.

This position offers a dynamic and challenging environment where you will take ownership of the entire complaint resolution process. Working closely with the executive team, you will investigate complaints, engage directly with customers, and collaborate with various Barclays teams to reach fair and efficient resolutions. This is a role that demands proactivity, a strong sense of responsibility, and the ability to manage multiple priorities simultaneously.

Advantages of this Opportunity:

• End-to-End Ownership: You'll have the autonomy to manage complaints from initial investigation through to final response, fostering a deep understanding of the resolution process.
• Executive-Level Collaboration: Working with the executive team provides exposure to high-level decision-making and strategic insights within a major bank.
• Skill Development: The role will hone your skills in verbal and written communication, resilience, empathy, problem-solving under pressure, and proactive issue identification.
• Impactful Role: You will play a crucial part in upholding customer satisfaction and contributing to the improvement of customer care processes.
• Professional Growth: Desirable skills like stakeholder management and experience in banking or complaint handling can be further developed and showcased here.
• Competitive Compensation: A salary of £36,000 reflects the importance and responsibility of this position.

Key Considerations for Aspiring Candidates:

• Pace and Organization: The ability to work at pace and manage multiple complaints concurrently requires strong organizational skills and the capacity to prioritize effectively.
• Attention to Detail: Promptly spotting issues and ensuring accuracy in your written responses is paramount.
• Customer-Centricity: A genuine commitment to providing exceptional customer service, even in challenging situations, is essential.
• Resilience and Empathy: Handling sensitive complaints requires a calm demeanor, empathy, and the ability to navigate difficult conversations professionally.
• Proactive Mindset: You'll be expected to identify opportunities for improvement and actively seek solutions using available resources.
• Availability: The typical shift pattern of 8 am - 8 pm, Monday to Sunday, requires flexibility.
• Interview Process: Be prepared for a two-stage face-to-face interview process conducted in London.

This role offers a fantastic platform for individuals looking to build a career in customer advocacy and operational excellence within the financial services sector. By demonstrating the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embracing the Barclays Mindset of Empower, Challenge, and Drive, you can significantly contribute to the organization's success and advance your own career path.

We encourage you to apply as soon as possible if your skills align with this exciting opportunity.